Associate Director, Media Operations

Omnicom Media US•Atlanta, GA

2d•$70,000 - $125,000•Hybrid

About The Position

Omnicom Media (OM), the media services division of Omnicom Group Inc. (NYSE: OMC) – delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OM connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OM agencies around the globe. Role Overview The Associate Director, Media Operations will lead the design, implementation, and adoption of operational improvements across a large piece of business. This role serves as the strategic bridge between Media teams, Data Operations, and the AI Automation & Architecture organization—working in close partnership with the Associate Director of AI Automation & Architecture to translate business challenges into scalable operating model improvements and AI-enabled ways of working. This leader will identify opportunities to simplify workflows, eliminate inefficiencies, standardize processes, and improve collaboration across Media. The role will drive transformation initiatives from concept through implementation, ensuring new processes, tools, and automation solutions generate measurable business impact while improving the experience of teams across the organization

Requirements

Proven experience leading operational transformation, process improvement, or organizational change initiatives.
Strong understanding of media agency workflows, operating models, and delivery processes.
Experience managing complex cross-functional programs and stakeholders.
Exceptional communication, facilitation, and change leadership skills.
Experience working alongside technology, data, automation, or AI-focused teams.

Responsibilities

Define and drive the Media Transformation roadmap in support of business priorities.
Partner closely with the AI Automation & Architecture team to identify opportunities where automation and AI can improve operational performance.
Evaluate current operating models and recommend improvements that enhance speed, efficiency, quality, and scalability.
Identify cross-functional opportunities to optimize workflows and reduce manual effort across Media.
Assess and redesign workflows across planning, activation, reporting, measurement, financial operations, and governance functions.
Establish standardized processes, documentation, and best practices across teams and Lines of Business.
Drive continuous improvement initiatives that improve operational efficiency and employee productivity.
Implement operational frameworks that support sustainable growth and scale.
Lead implementation of new processes, tools, and ways of working across Media teams.
Develop change management strategies that drive stakeholder engagement and adoption.
Create communication, training, and enablement plans supporting transformation initiatives.
Monitor adoption and identify opportunities to improve utilization and effectiveness.
Act as a strategic advisor to Media leadership on operational transformation opportunities.
Facilitate alignment across Media, Operations, Data, Analytics, Technology, and Client teams.
Translate business needs into actionable requirements for AI and automation initiatives.
Influence stakeholders across multiple teams and functions without direct authority.