Associate Director, Mason Card Office
About The Position
The Associate Director, Mason Card Office is responsible for overseeing the day-to-day operations of several key programs; establishing long-term strategies and goals to ensure program success and sustainability; developing policies and procedures; and ensuring effective communication of available services to the campus community. These programs include Atrium (cloud-based campus card management solution) and Mason Money. In addition, this role ensures that the campus card program is integrated with the Infor point-of-sale system, Starship robot delivery service, GrubHub mobile ordering system, and all independent lease/franchise operations. The campus card program allows students and faculty/staff to access buildings, print documents, and pay for meals. The role involves supervising two direct reports and seven student wage employees, managing three state contracts (HID, Atrium, and FreedomPay), and developing and overseeing budgets and expenditures. Additionally, the role involves administering a photo and mobile ID program, which includes issuing 10,000 physical and mobile credentials yearly, and overseeing a board revenue stream of approximately $29 million annually.
Requirements
- Bachelor’s degree in Accounting, Business Administration, Computer Science, Public Administration or related field, or the equivalent combination of education and experience
- Previous professional experience (typically, 3 years or more) in the management and supervision of employees
- Customer service experience
- Leadership and team development background
- Knowledge of financial and budget management
- Basic understanding of accounting principles
- Understanding of administrative operations
- Knowledge on existing software and systems (Atrium, StarRez, Banner, MicroStrategy)
- Proficient in Microsoft Office applications
- Excellent written, verbal, and presentation communication skills
- Strategic thinking, time management, and leadership abilities
Nice To Haves
- Master’s degree in related field
- Higher education experience with a Campus Card System or a Corporate Card Services program, along with knowledge of Atrium Campus Connect
- Experience with budget management and reporting tools
- Strategic planning, and data visualization like PowerBI
Responsibilities
- Staff Oversight and Development:
- Meal Plan Program:
- Management of Photo ID & Mason Money Programs:
- Data Management & Finance Reporting:
- Collaborate with Departments & Support Special Programs:
- Strategic Planning/Administer and Negotiate Contracts:
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
