Associate Director, Marketing - Patient Adherence

MSD • North Wales, PA

17d • $142,400 - $224,100 • Remote

About The Position

Our commercial teams are passionate about bringing our medicines and vaccines to our customers around the world. The Pulmonary Arterial Hypertension (PAH) brand team is recruiting an Associate Director of Consumer Marketing to lead the strategy, development, and sustained performance of the Patient Adherence Program designed to help patients start therapy, stay on therapy, and achieve the best possible experience over time. This role is accountable for building an integrated adherence ecosystem, combining patient insights, behavioral science-informed interventions, omnichannel engagement, hub/specialty pharmacy coordination, and robust analytics, to deliver measurable patient impact and outcomes. Reporting to the U.S. Consumer Marketing Lead, the Adherence Program Lead will operate as a cross-functional orchestrator of the program, setting the vision, driving execution, establishing governance and measurement, and evolving the program through continuous improvement and innovation in close partnership with key internal and external stakeholders.

Requirements

• BA/BS
• 5+ years of relevant experience in U.S. pharma/biopharma across consumer marketing, patient support, patient experience, access/coverage, distribution/SP ecosystem, and/or digital engagement.
• Demonstrated success building and executing integrated marketing/program strategies with measurable outcomes.
• Strong cross-functional leadership—ability to influence senior stakeholders and align complex enterprise teams.
• Strong business and financial acumen (budget ownership, vendor management, value-case thinking).
• Strong written/verbal communication and executive-ready storytelling with data.

Nice To Haves

• MBA, MPH (or advanced degree in a related field)
• Experience designing, scaling, or optimizing patient adherence/retention programs and/or high-touch patient support models (hub services, specialty pharmacy-distributed therapies).
• Rare disease and/or specialty therapy commercialization experience; PAH familiarity a plus.
• Strong understanding of U.S. commercial and regulatory environment affecting patient programs (privacy, PV, compliance guardrails).
• Hands-on experience with analytics and CX tooling (journey mapping, service design, call analytics, CRM/case management, BI tools such as Tableau/Power BI).
• Experience operating in agile or agile-like delivery models.

Responsibilities

• Own the end-to-end adherence strategy: refine the program north star, target behaviors, segment needs, value proposition, and the integrated set of interventions that address adherence barriers across the journey.
• Translate patient insights, behavioral barriers, and operational learnings into prioritized program enhancements that improve the patient experience and retention outcomes.
• Lead development of omnichannel adherence interventions (e.g., CRM journeys, email/SMS where appropriate, web experiences, education content, toolkits) aligned to brand strategy and patient needs.
• Ensure adherence communications are built for confidence-building, expectation-setting at initiation, and sustained reinforcement—tailored by segment and lifecycle stage.
• Partner with Global/Comms and internal brand teams to ensure message consistency, education alignment, and channel synergy.
• Partner with Digital, Data & Analytics and IT to define adherence KPIs, data requirements, and dashboards, enabling performance tracking, insight generation, and ongoing optimization.
• Build a closed-loop measurement approach: connect interventions to outcomes (engagement → behavioral proxies → persistence metrics where available), and drive test/learn/scale cycles.
• Synthesize complex data sets (patient experience signals, operational metrics, channel performance) to uncover drivers, risks, and opportunities to improve adherence outcomes.
• Enable collaboration across Marketing, Patient Experience, Market Access, Field Access, Medical Affairs, Regulatory, Legal/Compliance, Pharmacovigilance, Privacy, distribution/specialty pharmacy, and hub/patient services to optimize the post-Rx experience.
• Ensure program design integrates seamlessly into the real-world ecosystem (hub workflows, specialty pharmacy touchpoints, field education needs, consent capture considerations, etc.).
• Lead integrated planning: program roadmap, timelines, resourcing, risk logs, and decision points; drive disciplined execution with clear milestones and accountability.
• Oversee agencies and vendors (AORs, digital partners, operational partners): contracts/SOWs, SLAs, performance management, and budget stewardship.
• Ensure adherence program strategy and execution are compliant with applicable requirements (e.g., FDA promotional regulations, privacy/HIPAA considerations, OIG guidance, state laws, AE/product complaint reporting), and partner with Legal/Compliance for approvals and monitoring.
• Embed governance and guardrails into the program’s operating rhythm to enable speed without compromising compliance.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays, vacation, and compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior