Associate Director - Loyalty Product Verizon Dollars

Verizon•Basking Ridge, NJ

23d•Hybrid

About The Position

As the Associate Director of Loyalty Product for Verizon Dollars, you will serve as the strategic lead for one of Verizon's flagship loyalty initiatives. You will be responsible for defining the product vision, managing complex partner integrations, and driving technical excellence to enhance the customer value proposition and loyalty ecosystem.

Requirements

Bachelor’s degree or four or more years of work experience.
Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Proven track record of managing end-to-end product lifecycles, from strategy and requirement documentation to execution and post-launch optimization.
Strong project management skills with a focus on rigorous documentation, clear requirement setting, and cross-functional stakeholder alignment.
Analytical mindset with the ability to distill complex concepts into clear, actionable data and strategic narratives.
Excellent communication skills, capable of influencing both technical and non-technical stakeholders across the organization.
Robust experience in product management, specifically within loyalty, fintech, or digital subscription ecosystems.

Nice To Haves

MBA or Masters Degree
Digital Experience of trends and key business drivers
Experience presenting findings and insights to a targeted audience (up to the executive level)

Responsibilities

Lead end-to-end product strategy for Verizon Dollars.
Architect the product development lifecycle (PDLC), including defining ways of working and implementation models.
Build and manage the product backlog to ensure scalable delivery.
Spearhead cross-functional collaboration with internal teams and external partners to integrate new solutions into the Verizon Dollars ecosystem.
Conceptualize and execute technical roadmap initiatives, iterating on existing experiences based on rigorous testing, constant measurement, and data-driven insights.
Manage daily launch status and cross-team updates.
Build strategic frameworks to leverage loyalty program assets to drive key business outcomes, including revenue acceleration, churn reduction, and improvement of customer LTV.
Drive program expansion into new verticals (e.g., Fios) and identify new currency use cases.
Coach and grow a team of individual contributors.
Maintain rigorous oversight of the Verizon Dollars budget.