Associate Director, Learning and Development (Erie, PA; Pittsburgh, PA; Philadelphia, PA)

BNI Talent Acquisition Team•Erie, PA

23h

About The Position

The Associate Director, Learning & Development provides strategic and operational leadership for the implementation, coordination, and continuous improvement of learning programs across Barber National Institute. The role translates enterprise learning priorities into program delivery, supervises assigned Learning & Development staff, coordinates schedules and resources, and monitors learning quality and completion. The Associate Director partners with service line leaders, Human Resources, instructional designers, facilitators, and other internal teams to make learning accessible, consistent, timely, and responsive to workforce needs. The role oversees required learning processes and documentation, supports readiness for applicable regulatory and agency requirements, and uses learning data, participant feedback, operational trends, and regulatory updates to identify gaps and improve programs. Occasional travel between Barber National Institute locations may be required. Candidates must reside within commuting distance of one of the organization’s primary offices in Erie, Pittsburgh, or Philadelphia, Pennsylvania.

Requirements

Bachelor’s degree in Education, Instructional Design, Human Resources, Organizational Development, Business Administration, or a related field.
At least five years of progressively responsible experience in Learning & Development, instructional design, learning operations, workforce education, or a related discipline.
At least two years of supervisory or program leadership experience.
Experience supervising, coaching, and supporting learning professionals.
Experience coordinating multiple learning programs involving participants, schedules, milestones, completion requirements, and reporting.
Experience using Learning Management Systems, learning records, reporting tools, and other learning technologies.
Ability to facilitate and participate in in-person and virtual learning activities.
Ability to occasionally lift and carry materials weighing up to 20 pounds.
Ability to successfully complete all required regulatory and agency-mandated clearances, including criminal background checks, child abuse clearances, and fingerprinting, as applicable.
Strong leadership and program management skills, including translating organizational priorities into goals, plans, timelines, and measurable outcomes.
Ability to build effective working relationships with service line leaders, Human Resources, facilitators, instructional designers, and cross-functional partners.
Strong coaching, communication, organizational, facilitation, presentation, written, and verbal communication skills.
Ability to manage multiple learning programs, schedules, resources, deadlines, and competing priorities.
Ability to use learning data, completion records, participant feedback, and operational information to identify trends, risks, and improvement opportunities.
Strong problem-solving skills, including identifying barriers to learning completion, determining solutions, and escalating concerns when needed.
Ability to monitor applicable regulatory and agency requirements and translate relevant updates into learning or operational needs.
Knowledge of adult learning principles, instructional delivery, and learning program administration.
Proficiency with Learning Management Systems, learning records, reporting tools, Microsoft Office applications, and other technology supporting learning programs.
Ability to maintain accurate and confidential learning records and documentation.
Ability to foster psychological safety, continuous learning, accountability, and professional growth.
Commitment to BNI’s Core Commitments, including collaboration, transparent communication, problem-solving, adaptability, confidentiality, and ethical judgment.
Willingness to travel occasionally between Barber National Institute locations.
Candidates must reside within commuting distance of one of the primary office locations in Erie, Pittsburgh, or Philadelphia, Pennsylvania.

Nice To Haves

Master’s degree.
Experience supporting learning programs in a multi-site or regulated organization.
Experience coordinating required training, compliance learning, or other programs with established completion and documentation requirements.
APTD, CPTD, or related Learning & Development certification.
Candidates without a preferred master’s degree may qualify through additional progressively responsible experience demonstrating expertise in learning operations, team supervision, program implementation, and continuous improvement.

Responsibilities

Implement enterprise Learning & Development priorities through operational plans, schedules, timelines, and coordinated delivery across service lines and locations.
Oversee delivery of orientation, onboarding, compliance, role-specific, and professional learning programs.
Supervise, coach, and develop assigned Learning & Development staff, including facilitators, instructional support staff, and program coordinators.
Coordinate instructional materials, learning environments, technology, vendor services, and other resources needed for program delivery.
Monitor learning participation, completion, documentation, and quality using Learning Management Systems, reports, participant feedback, and established quality measures.
Oversee required learning processes to ensure staff training is completed, documented, and maintained according to organizational and agency requirements.
Partner with service line leaders and Human Resources to identify learning needs, address delivery challenges, communicate requirements, and coordinate program adjustments.
Monitor regulatory and operational updates affecting learning programs and communicate relevant information to leadership and internal partners.
Maintain standardized processes, documentation, records, and reporting that support consistent program administration and organizational readiness.
Use learning data, facilitator observations, participant feedback, and operational trends to identify gaps, risks, and opportunities for improvement.
Recommend and implement process improvements that strengthen program efficiency, consistency, accessibility, and effectiveness.
Partner with Governance, Risk, and Compliance; Human Resources; Information Technology; Finance; Strategic Communications; and other internal teams to support organizational requirements and staff development.
Support a safe, inclusive learning environment by reinforcing appropriate safety practices, confidentiality, professional conduct, and BNI’s Core Commitments.
Provide direct support as needed to maintain continuity of learning operations and complete other related duties supporting the organization’s mission and purpose.