Associate Director, Launch Excellence & Change Management – BI&O
About The Position
The Associate Director, Launch Excellence and Change Management is a key execution-focused role within Business Insights & Operations (BI&O) - Biogen North America’s (BNA) largest organization. This role will help Lead commercial enablement readiness for Biogen North America launches within Business Intelligence & Operations (BI&O). Bring teams together to anticipate launch needs, build a coordinated plan and deliver the capabilities each launch requires. Reporting to the Head of Strategy & Operations, partner with the BI&O Strategy & Operations team, therapeutic area (TA) S&O leads, and BI&O functional heads and teams to drive delivery and adoption. This is an ideal opportunity for a highly proactive, executive-ready operator - someone who can create structure in ambiguity, build momentum across a matrix, and is able to proactively plan, identify, and remove roadblocks for key requirements to ensure launch success.
Requirements
- Demonstrated ability to build and run tight operating rhythms and drive decisions through forums and follow-through.
- Excellent executive communication skills - exceptional writing, synthesis, and the ability to drive alignment through clarity.
- Strong project management and communication skills; able to anticipate issues, challenge assumptions and secure delivery across teams without direct authority.
- Comfort working with data and analytics at a practical level (framing KPIs, basic analyses, impact sizing), without requiring the role to be deeply technical.
- High ownership mindset, strong judgment, and ability to navigate ambiguity with pace and discipline.
- Bachelor’s degree required; MBA highly preferred.
- 8+ years in pharma, biotech or life sciences consulting.
- Hands-on commercial enablement for a U.S. product launch.
- Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
- Experience leading change through rollout and adoption of new tools, processes or ways of working.
Nice To Haves
- Top-tier strategy consulting experience with meaningful change/transformation exposure.
- Experience in managing cross-functional engagement and governance.
Responsibilities
- Translate TA launch priorities into one BI&O plan with clear owners, milestones, dependencies and resource needs.
- Use prior launch experience to surface requirements teams have not yet identified and resolve gaps with functional owners.
- Coordinate field readiness, including training and CRM, and Decision Sciences needs such as targeting, data availability and launch dashboards.
- Align Marketing Operations and Omnichannel timelines for agency onboarding, promotional review, content delivery and channel activation; connect Patient Services and Digital Operations dependencies as needed.
- Run readiness reviews, follow through on commitments and resolve handoff gaps.
- Escalate risks and resource conflicts with clear recommendations.
- Keep BI&O milestones aligned with TA launch plans; confirm capabilities are ready for use and resolve early post-launch issues.
- Lead change plans for launches and priority BI&O initiatives: identify affected teams, clarify new responsibilities, and coordinate communications, training and support.
- Track adoption and address barriers with team leads.
- Turn launch lessons into practical checklists and playbooks for the next launch.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
