Associate Director, Knowledge

Braven • Chicago, IL

4d • Hybrid

About The Position

Braven is seeking an Associate Director, Knowledge to play a crucial role in developing and implementing knowledge management strategies to enhance productivity, facilitate decision-making, and foster collaboration. This role will own the day-to-day operation of knowledge systems, design and facilitate staff learning experiences, and bring knowledge to life through facilitation, peer-to-peer culture building, and relationship-centered practice. The Associate Director will help establish parameters for how Braven knowledge is created, organized, accessed, shared, and updated, translating this into living learning moments such as workshops, onboarding sessions, async modules, team-specific trainings, and AI upskilling experiences. The role involves cross-functional collaboration to surface learning needs, co-develop programming, and build a shared vision where every team member is a capable and confident knowledge owner.

Requirements

• Bachelor’s Degree
• At least 3 years of experience where a core responsibility was capturing, organizing, or codifying knowledge, processes, or workflows so that others could access and use them effectively.
• At least 3 years experience designing and facilitating learning and/or professional development experiences for a diverse set of stakeholders.
• Authorized to work in the U.S.

Nice To Haves

• 2-3 years of experience creating and curating content in traditional knowledge bases or knowledge management systems (e.g., Zendesk, Confluence, Bloomfire, Guru, Notion, and others).
• Experience in identifying and assessing knowledge gaps and opportunities for improvement, including authoring strong technical and functional documentation.
• Relevant full lifecycle project management/leadership experience—planning, prioritization, project/team management, and delivery.
• Proven track record of implementing and maintaining knowledge management or archival/information repository systems and processes.
• Ability to build trust-based relationships, influence effectively, communicate clearly, and work in cross-functional team structures.
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Responsibilities

• Manage the virtual help desk in Slack, guiding staff to existing resources, facilitating peer-to-peer knowledge sharing, and flagging content gaps for creation or update.
• Run monthly new hire onboarding sessions on knowledge management best practices.
• Partner with the Director, Learning and Culture, to design and deliver instructor-led trainings, async modules, and team-specific sessions on emerging technologies and knowledge codification practices.
• Evangelize a culture of peer-to-peer knowledge sharing.
• Create content as needs arise, such as how-to pages and process guides.
• Identify and support internal knowledge captains who can craft and maintain documentation within the knowledge base.
• Partner with managers to surface team-specific knowledge gaps and co-develop documentation to address them.
• Co-facilitate staff-facing learning experiences with a focus on practical AI adoption and digital fluency.
• Design and deliver content (e.g., AI upskilling) in various formats, including live workshops, Slack-based micro-learning, and recorded async modules.
• Support the development of onboarding programming that integrates knowledge management and learning culture.
• Build relationships with team members across levels to assess learning needs and translate them into actionable programming.
• Contribute to facilitating team culture moments and professional development touchpoints.
• Conduct knowledge audits to identify gaps and develop prioritized game plans.
• Work with the Head of People and Learning & Development leads to identify and prioritize cross-functional knowledge management projects and stakeholders.
• Track and report on KPIs for Braven's knowledge management efforts.
• Support the rollout of org-wide Knowledge Management practices.
• Present knowledge strategy progress and updates to relevant audiences.
• Serve as Confluence Admin: set and enforce norms around permissioning, archiving, deletion, and own the org-wide Confluence homepage.
• Serve as Google Drive Storage Admin: govern document hierarchy, record retention policies, and best practices.
• Troubleshoot user issues in Confluence and Google Drive and escalate to vendors as needed.
• Monitor Atlassian and Google Workspace product releases and translate relevant updates into guidance and action.
• Identify and help implement enhancements to knowledge systems.
• Partner with and manage relationships with external vendors.

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level