Assistant Director, Knowledge Management & Comm

Liberty Mutual Insurance

About The Position

At Liberty Mutual, we are committed to empowering our independent agent network and delivering exceptional experiences that drive mutual success. In this role, you will help shape how we engage with agents across Comparion Insurance Agency, translating strategy into clear, compelling communications that strengthen brand perception, deepen relationships, and support profitable growth. Working at the intersection of Communications, Marketing, and Distribution, you’ll play a key role in bringing initiatives to life - ensuring agents are informed, engaged, and equipped to succeed in a dynamic environment.

Requirements

Experience across communications and brand/marketing, including supporting acquisition and retention strategies
Familiarity with the Property & Casualty (P&C) independent agent channel and insurance distribution models
Exceptional writing and communication skills, with the ability to simplify complex concepts into clear, persuasive messaging
Strong collaboration and stakeholder management skills, with experience influencing cross-functional partners
Bachelors degree in communication, information management, learning and development or related fields
5 to 7 years of experience working with cross-functional teams supporting user-centric design principles
Understanding of learning and development concepts, including performance support
Excellent understanding of business operations and procedures, insurance industry preferred
Excellent communication and interpersonal skills
Strong organizational and planning skills
Strong research and analytical abilities

Nice To Haves

Experience with Salesforce Marketing Cloud is a plus
Strong leadership skills and management experience, preferred

Responsibilities

Execute communications that support and engage a network of up to 2,000 independent agents, ensuring clarity and consistency across channels
Translate complex initiatives - such as compensation changes, technology rollouts, and marketing campaigns into simple, actionable messaging that drives adoption
Support executive communications and key events, including town halls and leadership meetings, through development of presentations and messaging materials
Partner with Marketing to create high-quality, multi-channel content that strengthens the Comparion brand and supports business growth
Collaborate across Enterprise Communications, PR, and internal teams to align and tailor messaging for the agent audience
Develop compelling, insight-driven storytelling that connects agents and leaders to strategic priorities