Associate Director IT

SEKISUI Diagnostics•Burlington, MA

16h•$175,000 - $190,000•Remote

About The Position

SEKISUI Diagnostics is looking for an experienced, hands-on Associate Director of IT to lead our Infrastructure, Security, and Service Desk team. This role is an opportunity to make a meaningful impact across a global organization by solving complex technology challenges, building reliable and secure systems, and developing high-performing teams.

Requirements

10+ years of experience in computer information systems
Deep expertise in IT infrastructure, security, networks, cloud services, databases, telecommunications, and hybrid environments
Experience leading and developing technical teams
Experience creating clarity around priorities
Experience helping people do their best work
Strong project leader who can manage priorities, anticipate roadblocks, and deliver results on time
Experience with quality validation processes

Responsibilities

Lead and support infrastructure operations across networks, databases, cloud services, telecommunications, and hybrid environments, including upgrades, provisioning, monitoring, availability, and security.
Manage, coach, and develop infrastructure, security, and Service Desk team members while setting clear expectations, prioritizing work, and measuring performance.
Ensure IT architecture, hardware, core systems, and support services enable employee productivity, business continuity, and SEKISUI Diagnostics’ growth objectives.
Partner with business units and the Head of IT to deliver practical infrastructure and security solutions aligned with Global IT Strategy and Standards.
Oversee service delivery across the US, Canada, UK, and Germany, including cross-training plans, employee technology training, and responsive end-user support.
Support IT budget planning, asset management, after-hours system availability, reporting, metrics, and standards that drive reliability, security, and continuous improvement.
Travel as needed to support business priorities and team collaboration (1-2 wks/yr)