Associate Director - IT Project Manager
About The Position
Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment. Evaluate performance results and recommend changes affecting project growth and success. Function as technical expert across multiple ITSM project assignments while supervising project teams. Coordinate meetings between Government, contractor, and service providers to resolve operational issues. Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms. Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices. Provide technical expertise and guidance to the ServiceNow development team. Stay current with ServiceNow products, features, and industry trends to drive innovation. Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy. Direct and monitor all aspects of the ServiceNow implementation. Responsible for quality assurance for all ServiceNow projects. Conduct reviews of functionality developed by ServiceNow development team and perform testing. Ensure the security, scalability, and maintainability of ServiceNow solutions.
Requirements
- A Minimum of 7 years of experience.
- A Bachelors Degree from an accredited university.
- Experience with Software Development Lifecycle methodologies, deliverables, and controls.
- Excellent verbal and written communication skills.
- Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM.
- Experience with Software Development Lifecycle methodologies, deliverables, and controls.
- Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
- Experience working in an Agile environment.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving skills.
- Ability to work effectively in a team environment.
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
- Desire to learn, grow and seek increased responsibility.
- Ability to self-direct, prioritize, and manage multiple tasks and demands.
- Heightened attention to detail when developing technical solutions.
Nice To Haves
- Agile, SCRUM or SAFe certifications.
- PMP certification.
- Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company.
- Prior managerial experience in leading and supporting a remote workforce.
Responsibilities
- Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment.
- Evaluate performance results and recommend changes affecting project growth and success.
- Function as technical expert across multiple ITSM project assignments while supervising project teams.
- Coordinate meetings between Government, contractor, and service providers to resolve operational issues.
- Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms.
- Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
- Provide technical expertise and guidance to the ServiceNow development team.
- Stay current with ServiceNow products, features, and industry trends to drive innovation.
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
- Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
- Direct and monitor all aspects of the ServiceNow implementation.
- Responsible for quality assurance for all ServiceNow projects.
- Conduct reviews of functionality developed by ServiceNow development team and perform testing.
- Ensure the security, scalability, and maintainability of ServiceNow solutions.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Manager
