Associate Director, IT Commercial and Medical Affairs Applications

Amylyx Pharmaceuticals•Cambridge, MA

3d•Remote

About The Position

The Associate Director, IT Commercial and Medical Affairs Applications delivers and evolves technology solutions across Commercial and Medical. Reporting to the Director, IT Commercial Business Partner, this role partners with Commercial, Medical Affairs, Marketing, Patient Services, IT, and external vendors to translate business priorities into thoughtful, scalable solutions. The position takes hands-on ownership of complex initiatives from requirements through implementation and ongoing optimization, combining business analysis, solution design, project delivery, and application management to support a growing organization. The role supports Commercial and Medical applications and capabilities, including CRM, content management, data, analytics, and integrations. It coordinates application delivery and optimization, manages initiatives and enhancements, supports vendors and internal teams, and ensures alignment with business priorities, technology roadmaps, architecture, security, compliance, and support standards. The position also identifies opportunities to apply AI, LLMs, and automation to improve processes and productivity, and supports regulatory compliance, including FDA computer systems assurance, SOX, and GDPR. The position supports remote work within the United States, subject to state eligibility restrictions. Candidates in New England are preferred, particularly those able to work in person about once a week. Travel to the Cambridge, Massachusetts corporate location several times a year and attendance at other company events may be required. The employee must have a remote work setting that supports privacy, reliable internet, telephone, and video conferencing.

Requirements

Bachelor's degree in computer science, information systems, business, or a related field.
At least 8 years of progressive experience in IT, business systems analysis, application delivery, project management, or consulting roles.
At least 5 years of experience with CRM and omnichannel customer engagement platforms such as Salesforce.com or Veeva, including hands-on functional, administration, or solution delivery experience.
Demonstrated experience delivering complex, cross-functional application implementations and enhancements.
Strong business analysis and solution design skills, including requirements, process flows, functional specifications, testing, data, and integration considerations.
Ability to translate established business and technology priorities into defined solution requirements and executable delivery plans.
Experience coordinating systems integrators, software vendors, managed service providers, and cross-functional delivery teams.
Experience contributing to RFPs, solution evaluations, implementation estimates, and vendor selection activities.
Ability to execute IT projects within controlled change management frameworks.
Experience supporting regulated environments, validation, and User Acceptance Testing processes.
Excellent communication, facilitation, analytical, and problem-solving skills.
Ability to independently manage complex work, organize competing priorities, and escalate decisions, risks, and dependencies appropriately.
Strong customer service orientation and interpersonal skills.
Self-motivated with high attention to detail.
Must have access to a remote work setting that meets role requirements, including privacy, reliable internet access, telephone, and video conferencing capability.

Nice To Haves

Experience in Commercial, Marketing, and/or Medical Operations within Life Sciences.
Proficiency with AI-powered tools, automation platforms, and scripting technologies, and ability to apply them effectively.
Residence in the New England region and ability to work in person on average once a week.

Responsibilities

Coordinate delivery and ongoing optimization of Commercial and Medical applications and capabilities in alignment with business priorities and technology roadmaps.
Translate stakeholder needs into requirements, future-state processes, functional specifications, solution options, and delivery plans.
Support design, implementation, and optimization of Commercial and Medical applications, including CRM, content management, data, analytics, and integrations.
Manage application initiatives and enhancements across scope, timelines, dependencies, risks, decisions, testing, deployment, and status communications.
Partner with technical teams and vendors to evaluate solutions and ensure designs align with architecture, integration, security, compliance, and support standards.
Coordinate configuration, integrations, data migration, testing, release readiness, and operational handoffs across systems and teams.
Manage application enhancement backlogs, production issues, release activities, and support needs, documenting and communicating priorities and dependencies.
Identify opportunities to use AI, LLMs, automation, and existing technology to improve business processes and productivity, and coordinate solution design, implementation, and adoption.
Execute RFP and vendor evaluation activities, including requirements documentation, solution analysis, demonstrations, cost inputs, evaluation materials, and recommendations.
Coordinate day-to-day delivery with implementation and support partners, tracking scope, timelines, quality, service levels, issues, and outcomes.
Support application and integration roadmap initiatives by identifying dependencies, risks, sequencing considerations, and cross-system impacts.
Ensure compliance with regulatory requirements, including FDA computer systems assurance, SOX, and GDPR.
Build working relationships and facilitate collaboration across Commercial, Medical Affairs, IT, and external partners.