Associate Director, IT Commercial and Medical Affairs Applications
About The Position
Amylyx is seeking an Associate Director to deliver and evolve technology solutions across Commercial and Medical. Reporting to the Director, IT Commercial Business Partner, this role partners with Commercial, Medical Affairs, Marketing, Patient Services, IT, and external vendors to translate business priorities into thoughtful, scalable solutions. The position takes hands-on ownership of complex initiatives from requirements through implementation and ongoing optimization, combining business analysis, solution design, project delivery, and application management to support a growing organization. The role may be performed remotely within the United States, with restrictions on applicants residing or working in Alaska, Arizona, Hawaii, Michigan, or Tennessee. Preference is given to candidates in New England who can work in person an average of once a week. Travel to the Cambridge, Massachusetts corporate location several times a year and to other company events as requested is expected. The remote work setting must support privacy, reliable internet access, phone use, and video conferencing.
Requirements
- Bachelor's degree in computer science, information systems, business, or a related field.
- At least 8 years of progressive experience in IT, business systems analysis, application delivery, project management, or consulting roles.
- At least 5 years of experience with CRM and omnichannel customer engagement platforms, such as Salesforce.com or Veeva, including hands-on functional, administration, or solution delivery experience.
- Demonstrated experience delivering complex, cross-functional application implementations and enhancements.
- Strong business analysis and solution design skills, including requirements, process flows, functional specifications, testing, data, and integration considerations.
- Ability to translate established business and technology priorities into solution requirements and executable delivery plans.
- Experience coordinating systems integrators, software vendors, managed service providers, and cross-functional delivery teams.
- Experience contributing to RFPs, solution evaluations, implementation estimates, and vendor selection activities.
- Demonstrated ability to execute IT projects within controlled change management frameworks.
- Experience supporting regulated environments, validation, and User Acceptance Testing processes.
- Excellent communication, facilitation, analytical, and problem-solving skills.
- Ability to independently manage complex work, organize competing priorities, and appropriately escalate decisions, risks, and dependencies.
- Strong customer service orientation and interpersonal skills.
- Self-motivated with high attention to detail.
Nice To Haves
- Experience in Commercial, Marketing, and/or Medical Operations within Life Sciences.
- Proficiency with AI-powered tools, automation platforms, and scripting technologies, and the ability to apply them effectively.
Responsibilities
- Coordinate delivery and ongoing optimization of Commercial and Medical applications and capabilities in alignment with business priorities and technology roadmaps.
- Translate stakeholder needs into requirements, future-state processes, functional specifications, solution options, and delivery plans.
- Support design, implementation, and optimization of Commercial and Medical applications, including CRM, content management, data, analytics, and integrations.
- Manage application initiatives and enhancements through scope, timelines, dependencies, risks, decisions, testing, deployment, and status communications.
- Partner with internal technical teams and external vendors to evaluate solutions and align designs with architecture, integration, security, compliance, and support standards.
- Coordinate configuration, integrations, data migration, testing, release readiness, and operational handoff across systems and teams.
- Manage application enhancement backlogs, production issues, releases, and support needs, documenting and communicating priorities and dependencies.
- Identify opportunities to use AI, LLMs, automation, and existing technology to improve business processes and productivity, and coordinate solution design, implementation, and adoption.
- Execute RFP and vendor evaluation activities, including requirements documentation, solution analysis, demonstrations, cost inputs, evaluation materials, and recommendations.
- Coordinate day-to-day delivery with implementation and support partners, tracking scope, timelines, quality, service levels, issues, and outcomes.
- Support application and integration roadmap initiatives by identifying dependencies, risks, sequencing considerations, and cross-system impacts.
- Ensure compliance with regulatory requirements, including FDA computer systems assurance, SOX, and GDPR.
- Build effective working relationships and facilitate collaboration across Commercial, Medical Affairs, IT, and external partners.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
