Associate Director, Integration of Automation Pharmacist

Eli Lilly and Company • Us, IN

3d • Hybrid

About The Position

LillyDirect is a digital healthcare experience launched in January 2024 to support people in the United States living with obesity, migraine, and diabetes. Lilly aims to improve patient access to care, reduce healthcare costs, and enable better outcomes by expanding its offerings and scaling operations.

The Associate Director, Integration of Automation Pharmacist delivers the automation and system-integration work needed to scale LillyDirect Pharmacy and serves as the pharmacy's technical authority on automation validation. The role turns the automation and integration roadmap into working capability by defining requirements, configuring and validating changes, managing releases and change control with Lilly IT and technology partners, and measuring whether automation reduces manual work and rework. The pharmacist determines whether automation involving prescription data passes validation before release and recommends roadmap sequencing and priorities to pharmacy leadership. Portfolio priorities and final technology sign-off remain with pharmacy leadership; pharmacy management system optimization belongs to a separate position.

Because the work involves prescription data and verification workflows, the role requires pharmacist licensure and judgment about the safety and correctness of automated outputs before production. The pharmacist also retains capacity to verify prescriptions when needed. The position works scheduled Monday-through-Friday shifts according to the pharmacy scheduler, with at least three days onsite each week and up to two remote days when appropriate, consistent with Lilly's remote work policy.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• Minimum of 3 years of experience in pharmacy practice or pharmacy operations.

Nice To Haves

• Experience in a high-volume, centralized, or direct-to-patient pharmacy environment.
• Experience implementing or optimizing pharmacy automation, workflow automation, or system integrations.
• Experience with requirements definition, configuration, testing, validation, and release management in a regulated environment.
• Experience serving as the technical or validation authority for systems in a regulated environment.
• Experience with pharmacy management software, exception queues, and routing logic.
• Experience working with IT, engineering, or vendor technical teams on integration design and change control.
• Comfort measuring automation performance and documenting validation outcomes as pharmacy records.
• Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands.
• Strong attention to detail and commitment to patient safety.
• Excellent leadership, organizational, and communication skills.
• Supervisory experience preferred.
• Demonstrated ability to influence and communicate across levels of technical experts and senior leadership.

Responsibilities

• Translate the automation and system-integration roadmap into requirements, configuration, validation, and release.
• Serve as the technical authority for pharmacy automation validation by defining validation approaches and acceptance criteria and deciding whether automation involving prescription data passes validation before release.
• Recommend sequencing and prioritization of the automation and integration roadmap to pharmacy leadership, based on validation results, defect trends, and expected reductions in manual work.
• Execute testing and validation for automation involving prescription data and document outcomes as pharmacy records.
• Diagnose root causes of automation accuracy gaps and manual rework across systems and workflows, and design and deliver corrective solutions measured against agreed targets.
• Own exception-routing logic and workflow rules in partnership with operations and quality teams.
• Serve as the pharmacy's technical counterpart to Lilly IT and technology partners on integration design, releases, and change control, representing pharmacy requirements and validation expectations.
• Manage the automation delivery plan, including timelines, dependencies, and resource needs, and provide effort and cost input to pharmacy leadership for roadmap and budget planning.
• Measure the operational impact of automation, including reductions in manual work and rework, and report results to pharmacy leadership to inform roadmap decisions.
• Partner with Quality Assurance, Regulatory Affairs, and Risk Management when automation affects pharmacy records, deviation documentation, or inspection readiness.
• Verify prescription-order accuracy and resolve issues with prescribers and patients as licensed capacity requires.
• Collaborate with internal logistics, commercial operations, customer support, and IT teams to streamline processes and enhance patient satisfaction.
• Review and improve workflow processes to optimize efficiency and patient care.
• Contribute to the design and improvement of processes and systems supporting pharmacy operations, including automation monitoring and reporting.
• Stay current on industry trends and technological advancements related to direct-to-patient pharmacy operations and translate them into operational changes.

Benefits

• Company bonus eligibility for full-time equivalent employees, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, such as healthcare and dependent day-care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director