Associate Director, Insurance Compliance

Lument Real Estate Capital•Dallas, TX

13d•Hybrid

About The Position

The Insurance Compliance Associate Director leads insurance compliance operations across a commercial loan servicing portfolio. The role ensures adherence to investor, regulatory, and servicing requirements while proactively mitigating portfolio risk. It provides strategic leadership over team execution, performance, and process optimization, with responsibility for consistent delivery against service level agreements and audit standards. The Associate Director maintains subject matter expertise and drives operational efficiency, team development, and cross-functional initiatives, translating complex insurance and regulatory requirements into scalable processes that support business objectives and protect the lender’s collateral position. The position oversees team workloads, performance frameworks, portfolio risk management, audits, specialized investor portfolio requirements, and insurance compliance processes. It leads policy and process development, technology improvements, training, coaching, remediation strategies, system testing, and strategic initiatives. The role partners with internal stakeholders and supports pre-securitized or investor-specific loan requirements. Travel is up to 10%.

Requirements

Bachelor’s degree or equivalent professional experience.
6–10 years of experience in commercial insurance, loan servicing, or a related field.
Advanced subject matter expertise in Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake coverages.
Deep understanding of commercial loan servicing insurance requirements and investor guidelines, including Fannie Mae, Freddie Mac, and FHA/HUD.
Ability to independently assess and mitigate portfolio risk and ensure compliance with servicing standards and regulatory expectations.
Leadership experience managing teams and developing talent, including coaching and performance management.
Understanding of insurance market conditions and ability to assess their impact on portfolio risk and compliance strategy.
Experience leading audits, regulatory reviews, and remediation efforts.
Proficiency in Microsoft Office, including Excel, Word, and Outlook, and familiarity with servicing systems and insurance tracking platforms.
Strong organizational, analytical, and problem-solving skills, including the ability to manage competing priorities in a deadline-driven environment.
Excellent communication and presentation skills, with the ability to influence stakeholders and explain complex concepts clearly.
Strategic mindset and ability to drive process improvement, operational efficiency, and scalable solutions.
High degree of emotional intelligence, self-awareness, and leadership presence.
Ability to anticipate business needs and proactively implement forward-looking solutions.
Strong collaboration skills and ability to work effectively across teams and functions.
Commitment to confidentiality and sound judgment in decision-making.

Responsibilities

Lead team execution by managing workloads, aligning resources, and delivering against established SLAs and performance metrics.
Establish and monitor KPIs, quality control frameworks, and reporting mechanisms to drive performance and audit readiness.
Delegate work and provide direction, accountability, and support to direct reports.
Oversee portfolio risk management, including prioritizing high-risk items, resolving non-compliance, and managing escalations.
Lead and coordinate lender and investor audits, including preparation, responses, and remediation.
Manage insurance compliance for specialized portfolios and investor-specific requirements, including Freddie Mac, Fannie Mae, and FHA/HUD.
Maintain subject matter expertise in insurance coverage requirements, servicing standards, and market conditions.
Develop and enhance policies, procedures, and operating models for scalability and efficiency.
Lead process improvements, technology enhancements, and automation initiatives with IT and product teams.
Conduct new-hire training and ongoing team development programs.
Coach, mentor, and manage the performance of direct reports, supporting career development and leadership readiness.
Maintain regular communication with team members to ensure alignment, engagement, and issue resolution.
Partner with servicing, asset management, risk, legal, and other internal stakeholders on complex issues and priorities.
Develop strategic solutions to operational challenges that reduce risk exposure and improve workflow efficiency.
Contribute to departmental and enterprise-wide strategic initiatives and represent insurance compliance in leadership forums as needed.
Develop and support testing plans for system enhancements, including requirements definition, defect tracking, and user acceptance testing.
Execute lender-placed insurance and remediation strategies to address coverage gaps and protect the lender’s interest.
Manage pre-securitized or investor-specific loan requirements, including reporting and delivery of required summaries such as ICT updates.
Perform additional duties and lead special projects as assigned.
Travel up to 10%.