AD, Health Information Technology (Pacific Northwest)

Novartis • Spokane, WA

3d • Remote

About The Position

Imagine helping reshape how healthcare systems leverage technology to improve patient out-comes across multiple therapeutic areas. As the Associate Director, Health Information Technology, you will serve as a trusted strategic partner to leading health systems and provider organizations, helping accelerate the adoption of innovative health information technology solutions that support diagnosis, treatment decisions, patient management, and clinical workflows. Working across Cardiology, Renal and Metabolic, Oncology, Immunology, and Neurosciences, you will combine technical expertise, customer engagement, and a passion for healthcare transformation to help bring meaningful impact to patients at scale.

Requirements

• Bachelor’s degree required
• Minimum of 5 years of experience in Health Information Technology (HIT), health care systems, electronic health records (EHR), or related pharmaceutical or healthcare experience
• Experience in applying health information technology in in-patient and ambulatory settings.
• Integration of clinical systems across the care continuum
• Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner
• Understanding of the Health IT landscape and its various stakeholders.
• Knowledge of healthcare reform initiatives and their impact on health systems, pharmaceutical companies, and payers
• Strong organizational, written, and oral communication skills to effectively manage diverse needs, meet deadlines, and evaluate results.
• Excellent presentation skills
• Customer Obsessed: Demonstrated customer-facing experience with a strong customer service mindset.
• Deep understanding of customer needs and preferences
• Demonstrated leadership capabilities, including the ability to influence and collaborate with peers, strategic acumen, development and coaching of others to achieve impactful outcomes
• Demonstrates strong data literacy and applies digital and AI-enabled thinking strategically and responsibly to improve decision speed, commercial outcomes, and competitive advantage, while modeling effective AI use across the team, embedding AI tools into workflows, guiding responsible AI practices, and fostering experimentation and continuous learning.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border.
• Ability to travel 50% over a broad geography is required, with the ability to drive and/or fly within the territory and stay overnight when necessary.
• Must have a valid driver’s license.

Nice To Haves

• Agility
• Cross-Functional Collaboration
• Customer Engagement
• Customer Experience (CX)
• Customer Insights
• Data Analytics
• Data Strategies
• Digital Marketing
• Marketing Strategies
• Market Research
• Media Campaigns
• Product Marketing
• Stakeholder Engagement
• Stakeholder Management
• Team Leadership
• Waterfall Model

Responsibilities

• Define and identify key clinical and key customer stakeholders, such as CMIOs, clinical stakeholders, and EHR/EMR vendors, and participate in Health IT-related engagements at the site of care.
• Act as a trusted point of contact for population health/health information technology initiatives.
• Conduct regular meetings with customers to provide appropriate Health IT-related information.
• Create and execute key account plans for how to navigate the customer landscape plus execute on key initiatives.
• Serve as technical and workflow subject matter expert to the broader Novartis Account Management team.
• Collaborate with Novartis cross-functional account teams for identified accounts, contributing strategic insights on care management evolution, quality, and care initiatives, and HIT implementation and governance.
• Contribute to the development of FUSE-approved, scalable, EHR-enabled tools and resources in relation to key therapeutic areas.
• Models and promotes effective AI use across the team, embedding AI tools into workflows, guiding team members in responsible AI practices, and fostering a culture of experimentation and continuous learning.

Benefits

• health, life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Manager