Associate Director, Global Supplier Performance & Metrics (Remote)

Otsuka Pharmaceutical Co., Ltd.

5d • $150,034 - $224,250 • Remote

About The Position

Otsuka is seeking a dynamic, strategic, and experienced individual to serve as the Associate Director of Global Supplier Performance & Metrics. The role is responsible for leading execution of supplier quality management strategies that ensures the quality, compliance, performance, and reliability of external suppliers supporting Otsuka's global development and commercial operations. This role serves a key quality role assisting with supplier management activities (qualification, audits, risk management, and compliance oversight) and overseeing supplier performance oversight activities (KPIs, supplier scorecards, governance, relationship management, and executive reporting). This role goes beyond traditional compliance oversight to bridge the gap between technical quality assurance, data-driven performance management, and strategic relationship building. The position partners closely with Global Quality, Technical Operations, Supply Chain, Regulatory Affairs, and external suppliers to establish and maintain a robust supplier quality framework aligned with global GMP, GDP, and applicable regulatory requirements. This leader is responsible for managing critical supplier relationships, driving continuous improvement initiatives, developing supplier quality metrics, and providing management-level insights regarding supplier quality performance, risks, and mitigation strategies.

Requirements

• Bachelor’s degree in a scientific, engineering, or health-related discipline (e.g., Chemistry, Biology, Pharmacy, etc.) is required.
• A minimum of 8 years of progressive experience within the pharmaceutical, biopharmaceutical, or medical device industry, specifically focused on quality assurance, supplier quality, or CMO management required.
• Minimum of 5 years of direct managerial experience managing, developing, and evaluating quality professionals in a global or matrixed environment.
• Hands-on experience with TrackWise Digital is strictly required. Proficiency in navigating, configuring, or leveraging the platform for supplier quality workflows, tracking, and dashboarding.
• Knowledge of global GxP regulations (FDA 21 CFR 210/211/11, EU GMP, EudraLex Volume 4, ICH guidelines Q7, Q9, Q10).
• Certification or proven track record exhibiting lead auditor capabilities, with deep knowledge of risk-based auditing methodologies and practices.
• Advanced ability to compile data, identify systemic trends, and build clear data visualizations for management consumption.
• Exceptional communication skills with a proven track record of delivering concise, persuasive quality performance readouts to management.
• Demonstrated ability to handle difficult conversations with critical external suppliers, striking a balance between strict compliance enforcement and maintaining a collaborative business relationship.

Nice To Haves

• An advanced degree (MS, MBA) is preferred.

Responsibilities

• Serve as the primary Global Quality lead for Otsuka’s tier-one and identified critical external suppliers, contract manufacturing organizations (CMOs), and contract development and manufacturing organizations (CDMOs).
• Partner with Global Procurement and Supply Chain to assist with regular Joint Steering Committees and Business Review Meetings. Inject a firm, data-driven quality scope into these meetings to ensure operational decisions align with GMP compliance and Otsuka standards.
• Foster a culture of collaborative accountability with suppliers, implementing a strategic partnership that proactively prevents quality issues or failures.
• Contribute to the development, implementation, and tracking of standardized Global Supplier Quality metrics, dashboards, and KPIs (e.g., Right-First-Time, Supplier OOS rates, CAPA efficacy, audit cycle times).
• Synthesize complex data sets into concise, high-level quality performance presentations and provide supplier quality performance updates and insights to management. Partners with senior stakeholders to support decision-making.
• Use quality metrics to identify negative trends in supplier performance, initiating preemptive mitigation strategies before they impact global product supply.
• Oversee the execution of the global supplier audit schedule, ensuring robust evaluation of active pharmaceutical ingredient (API) manufacturers, drug product CMOs, packaging suppliers, and critical laboratories.
• Assist with the negotiation, drafting, and maintenance of comprehensive global Quality Agreements that clearly define roles, responsibilities, and regulatory expectations.
• Champion the optimization and daily utilization of TrackWise Digital for all supplier quality modules, including supplier profiles, audit logging, deviations, and associated findings tracking.

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage
• Company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
• Tuition reimbursement
• Student loan assistance
• A generous 401(k) match
• Flexible time off
• Paid holidays
• Paid leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager