Associate Director for Housing Services

Virginia Tech•Blacksburg, VA

12d•Onsite

About The Position

The Associate Director for Housing Services is responsible for the direction, organization, and administration of key housing services functions, with primary oversight of occupancy management and desk operations. This position provides leadership for the housing contract and assignment processes, residential front desk services, and associated administrative systems within a large, complex residential system. Working in collaboration with the director and departmental leadership team, the Associate Director supports strategic planning, policy development, and operational execution to ensure efficient, compliant, and student-centered housing services. This role supervises professional and student staff, manages critical systems and processes, and maintains strong partnerships with university stakeholders to enhance service delivery and the student residential experience. The Associate Director contributes to a culture of excellence and innovation, and supports the broader mission of Housing Services through data-informed decision-making, operational stewardship, and commitment to student success.

Requirements

Master’s degree in Higher Education, Student Affairs, Business, Public Administration, or related field; or Bachelor’s with equivalent experience.
Demonstrated experience in housing operations (occupancy management, assignments, contracts, or related areas).
Experience supervising professional staff.
Experience with database systems and reporting tools; familiarity with housing management systems.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a dynamic environment.
Knowledge of housing compliance regulations and best practices.
Criminal conviction check.
Driving check with a safe driving record.

Nice To Haves

Experience with StarRez housing software.
Experience with SQL, data analytics, and reporting tools.
Experience in a large, complex university housing system.

Responsibilities

Direction, organization, and administration of key housing services functions, with primary oversight of occupancy management and desk operations.
Leadership for the housing contract and assignment processes, residential front desk services, and associated administrative systems.
Support strategic planning, policy development, and operational execution to ensure efficient, compliant, and student-centered housing services.
Supervise professional and student staff.
Manage critical systems and processes.
Maintain strong partnerships with university stakeholders to enhance service delivery and the student residential experience.
Contribute to a culture of excellence and innovation.
Support the broader mission of Housing Services through data-informed decision-making, operational stewardship, and commitment to student success.