Assistant Director for Housing Operations

Adams State University•Alamosa, CO

1d•Onsite

About The Position

The Assistant Director for Housing Operations (ADHO) provides leadership on a variety of departmental and University operations, with a focus on residential occupancy management, including housing applications and assignments; facilities maintenance and planning; marketing and communications; conference and visitor housing; and family housing operations; technology and date management; and other systems and programs of operational importance of University housing. This position requires the incumbent to work with diverse groups of stakeholders, including current and prospective students; parents and families; University staff and faculty; and community partners. The ADHO is a member of the Housing & Residence Life (HRL) leadership team and will contribute to departmental planning and assessment; policy review and implementation; and general program development. This is a live-on position and a University residence is provided. The ADHO will participate in the campus emergency response rotation. This position requires occasional evening and weekend responsibilities.

Requirements

Bachelor’s degree from an accredited college or university
Five (5) or more years work experience in a college or university housing environment
Two (2) or more years experience supervising student and/or hourly employees
Two (2) years or more end-user experience with housing management software
Moderate to advanced knowledge of common productivity apps such as MS Excel, MS Word, and the Google suite of applications
Demonstrated use of effective written and verbal communication within job functions
Experience in campus emergency and/or on-call response protocols
Candidates must be legally authorized to work in the United States.
Proof of eligibility to work before an offer of employment can be made final.

Nice To Haves

Master’s degree from an accredited college or university
One (1) or more years experience supervising full-time professional or administrative employees
Experience working with large datasets and data management systems/databases
Experience as an admin or power user of housing management software
Experience as a user of the Workday platform

Responsibilities

Develop strategy for occupancy growth and operational effectiveness, including application and assignment processes
Effectively coordinate assignments, changes, and billing related to meal plans, room changes, and conduct and damage assessments
Coordinate with stakeholder groups (e.g., Athletics, Orientation) to manage early arrivals, late departures, and tailored housing needs
Create regular and ad hoc departmental communications via multiple mediums that support all aspects of department operations
Effectively utilize data management systems, including eRezLife, Workday, and others as directed
Coordinate with Facilities Services, Computing Services, Purchasing, vendors, and other relevant entities to enact a strategy for facilities maintenance, upkeep, and RRR (repair, renovate, replace) efforts
Coordinate safety evaluations and procedures, including fire system testing, health and safety inspections, physical building security and lock maintenance, and related efforts
Develop departmental marketing strategies and campaigns, including electronic, print, and social media
Coordinate with the Office of Admissions to establish tour schedules and scripts, and to maintain show rooms
Coordinate all aspects of summer conference housing, including contracting, guest relations, staffing, turnovers, and related
Coordinate year-round guest visitor housing in coordination with sponsoring University programs
Develop strategy for revenue growth and effective use of space that allows for annual maintenance
Manage daily operations of an 80-unit housing complex for employees, families, and graduate students
Hire, train, and supervise a team of approximately three student staff and one professional staff
Promote family housing and manage all administrative functions to maximize occupancy and service to the University community
Compile, maintain, and evaluate departmental data
With Computing Services, maintain existing vendor contracts and data systems, and lead efforts to investigate and onboard new systems as needed
Collaborate with facilities management and computer services to ensure functionality of card access, fire safety, and related systems
Develop occupancy, dining, and facilities reports for Director of Housing & Residence Life, University administration, and key stakeholders
Utilize basic statistical methods to project housing occupancy and to identify trends that may inform department operations
Coordinate check-out processes to ensure accurate billing and refund processing
Supervise, hire, train, and evaluate approximately 40 summer and academic year Work Crew staff and oversee projects including but not limited to painting, furniture moving, cleaning, and similar
Develop effective working relationships among Housing & Residence Life, Facilities, Custodial, Computing Services, and other relevant teams
Provide relevant staff trainings and development sessions
Coordinate regular health and safety inspections in all residential facilities
Recruit, hire, train, and supervise family housing staff
Oversee day-to-day operations of family housing and off-campus department houses
Serve on departmental and institutional committees