Associate Director Field Reimbursement Manager – Liver - South TX / LA
About The Position
The Associate Director Field Reimbursement Manager – Liver is a regional expert in liver market access who monitors local and national payer policies and acquisition pathways and proactively addresses coverage and reimbursement challenges to support timely access to treatment. The role covers South Texas and Louisiana, including Houston, Louisiana, and Mobile, Alabama. It is remote and field-based; candidates must reside within 10 miles of their region’s borders. In-person engagement with key stakeholders is an important part of the role, and travel across designated regions and strategic accounts is expected 75% of the time. The position builds relationships with provider and specialty pharmacy stakeholders and collaborates with internal teams—including Therapeutic Specialists (Sales), Marketing, and Patient Support—to align patient access strategies. The role also partners with patient support and HUB teams to improve reimbursement workflows, communication, and education, identify barriers in the patient journey, and support efficient treatment initiation. The role calls for culturally sensitive, flexible collaboration and a patient-centric approach focused on access and positive outcomes. People Leader accountabilities include creating inclusion, developing talent through coaching and feedback, and empowering teams by aligning goals, removing barriers, and connecting employees to the broader organization.
Requirements
- Bachelor’s degree and 10 years of experience; OR master’s degree and 8 years of experience; OR Ph.D. and 2 years of experience.
- Willingness to travel 75% of the time across designated regions and strategic accounts.
- Candidates must reside within 10 miles of their region’s borders.
- Ability to engage and manage large, complex provider accounts, multi-location health systems, IDNs, national or regional accounts, and/or accounts spanning multiple states or regions.
- Familiarity with pharmacy and medical benefits, specialty payer landscapes, reimbursement pathways, and acquisition models across commercial, Medicare, Medicaid, and other payer segments.
- Understanding of local, state, and national policy changes and their effects on reimbursement, coverage, acquisition, and account workflows.
- Experience partnering with specialty pharmacies and HUB services to support account-specific workflow optimization and patient access processes.
- Ability to influence without authority, align matrixed stakeholders, and translate account-level barriers into scalable process improvements.
- Strong executive presence and comfort engaging C-suite or executive leadership, pharmacy directors, revenue cycle leaders, implementation leaders, and system stakeholders.
- Open-mindedness and flexibility in working across cultural similarities and differences without assigning value or being overly prescriptive.
- Collaborative, patient-centric approach focused on patient access and positive outcomes.
Nice To Haves
- BA/BS/RN and 10 or more years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related team.
- MA/MS/PharmD and 8 or more years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related role.
- Prior leadership, enterprise account, IDN/health system, or cross-functional account strategy experience.
Responsibilities
- Develop and manage relationships with key account stakeholders, including providers and specialty pharmacies, to facilitate patient access to Gilead products.
- Serve as a regional reimbursement expert; use influence mapping to identify and engage key customer accounts and communicate with appropriate stakeholders.
- Assist the internal patient support program team in improving HUB and field reimbursement manager processes, including benefit verification and prior authorization education.
- Communicate changes to Gilead product formularies and reimbursement processes, and provide accounts with timely support and education about requirements such as medical exceptions and prior authorization.
- Collaborate with internal and external stakeholders to create instructional resources that help providers and office staff follow reimbursement best practices.
- Improve coordination with the Gilead HUB and communication between field reimbursement managers and case managers to support accounts efficiently.
- Identify bottlenecks in the patient journey that hinder therapy application and use technology tools to respond promptly to high-need cases.
- Collaborate with cultural sensitivity and flexibility, adapting to different environments and practices without being overly prescriptive.
- Keep patient access and positive outcomes at the forefront through teamwork.
- As a people leader, create inclusion, develop talent through coaching and feedback, and empower teams by aligning goals, removing barriers, and connecting them to the broader organization.
- Travel across designated regions and strategic accounts, with in-person stakeholder meetings.
Benefits
- Discretionary annual bonus eligibility.
- Discretionary stock-based long-term incentives; eligibility may vary by role.
- Paid time off.
- Company-sponsored medical insurance.
- Company-sponsored dental insurance.
- Company-sponsored vision insurance.
- Company-sponsored life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
