Associate Director Field Reimbursement Manager – Liver - South TX / LA

Gilead Sciences•Houston, TX

2d•$177,905 - $230,230•Remote

About The Position

The Associate Director Field Reimbursement Manager – Liver is an expert in liver market access who stays informed about local and national payer policies and acquisition pathways. The role proactively addresses coverage and reimbursement challenges to help ensure timely patient access to treatment. It collaborates with internal teams, including Therapeutic Specialists (Sales), Marketing, and Patient Support, to align access strategies, manage projects, and improve workflows. This remote, field-based position covers South Texas and Louisiana, including Houston, Louisiana, and Mobile, Alabama. Candidates must reside within 10 miles of their region’s borders. The role requires travel 75% of the time and in-person meetings with key stakeholders. The position develops provider and specialty pharmacy relationships; serves as a regional reimbursement expert; supports improvements to hub and field reimbursement processes; communicates formulary and reimbursement changes; and partners with internal and external stakeholders to improve reimbursement education and account workflows. It identifies patient-journey bottlenecks and uses technology tools to respond to high-need cases. The role also emphasizes cultural sensitivity, flexibility, patient-centric collaboration, and positive patient outcomes. As a people leader, the role is accountable for creating inclusion, developing talent through coaching and feedback, and empowering teams by aligning goals and removing barriers.

Requirements

Bachelor’s degree and 10 years of experience; or master’s degree and 8 years of experience; or Ph.D. and 2 years of experience.
Willingness to travel 75% of the time across designated regions and strategic accounts.
Must reside within 10 miles of the region’s borders.
Ability to collaborate with internal and external stakeholders and manage multiple projects.
Open-mindedness and flexibility in adapting to cultural similarities and differences.
Patient-centric, collaborative approach focused on access and positive outcomes.

Nice To Haves

BA/BS/RN with 10 or more years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related function.
MA/MS/PharmD with 8 or more years of experience at a major pharmaceutical organization in field reimbursement, access, patient services, market access, account management, or a related function.
Prior leadership, enterprise account, IDN/health system, or cross-functional account strategy experience.
Deep understanding of the relationships among payers, providers, health systems, specialty pharmacies, and pharmaceutical companies in reimbursement and access.
Experience engaging and managing large, complex provider accounts, multi-location health systems, IDNs, national or regional accounts, or accounts spanning multiple states or regions.
Familiarity with pharmacy and medical benefits, specialty payer landscapes, reimbursement pathways, and acquisition models across commercial, Medicare, Medicaid, and other payer segments.
Understanding of local, state, and national policy changes and their effects on reimbursement, coverage, acquisition, and account workflows.
Experience partnering with specialty pharmacies and HUB services to optimize account workflows and patient access processes.
Ability to influence without authority, align matrixed stakeholders, and translate account-level barriers into scalable process improvements.
Strong executive presence and comfort engaging C-suite and executive leaders, pharmacy directors, revenue cycle leaders, implementation leaders, and system stakeholders.

Responsibilities

Develop and manage relationships with key account stakeholders, including providers and specialty pharmacies, to facilitate patient access to Gilead products.
Serve as a regional reimbursement expert, using influence mapping to identify and engage key customer accounts and communicate with appropriate stakeholders.
Assist the internal patient support program team in improving hub and field reimbursement processes, including benefit verification and prior authorization education.
Communicate changes in product formulary and reimbursement processes, and provide accounts with timely support and education on requirements such as medical exceptions and prior authorization.
Collaborate with internal and external stakeholders to create instructional resources on reimbursement best practices for providers and office staff.
Coordinate with the Gilead HUB to improve communication between field reimbursement managers and case managers and provide efficient account support.
Identify bottlenecks in the patient journey and use technology tools to respond promptly to high-need cases.
Adapt to cultural similarities and differences with open-mindedness and flexibility, without assigning value or being overly prescriptive.
Promote patient access and positive outcomes through collaboration and a patient-centric approach.
Create an inclusive environment and embed the value of diversity in team management.
Develop employees through coaching, feedback, and support for their growth and performance.
Empower teams by aligning goals with organizational objectives, holding teams accountable, removing barriers, and connecting them to the broader organization.