Associate Director, Experience Design

Kyndryl•Dallas, TX

2d•Remote

About The Position

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions. As an Associate Director of Experience Design at Kyndryl Vital US, you will lead the overall design vision for complex client projects, collaborating with stakeholders to deliver high-impact design solutions. You will develop design strategies that align with customer business goals and integrate them into broader technology and innovation strategies. You will manage and mentor junior design team members, providing coaching and guidance to elevate team skills and performance. You will build strong relationships with senior client stakeholders, ensuring that the design direction is in line with their strategic vision. You will drive design thinking across the organization, advocating for the integration of design principles in all stages of project delivery. You will shape organizational strategy for AI adoption in design, influencing process and culture. You’ll ensure design teams are proficient in AI and understand its ethical implications, guiding the development of frameworks for human/AI interaction and prioritizing human-in-the-loop. You’ll advocate for responsible AI use in client engagements and internal practices, empowering others to excel in AI-driven design by setting clear standards and fostering a culture of continuous learning and adoption.

Requirements

Deep understanding of human-centered design methods and mindset.
Ability to align stakeholders through workshops and collaborative sessions.
Clear and compelling communication skills.
Ability to design and conduct generative and evaluative user research.
Ability to create context-appropriate, low-to-high fidelity prototypes.
Expertise in information design.
Ability to leverage AI tools while maintaining quality and ethical standards.
Bachelor’s Degree or equivalent portfolio.

Nice To Haves

10+ years experience
Deep industry vertical experience
Experience in both enterprise and agency worlds
Knowledge and experience in IT infrastructure or other technical applications
Human behavior, change management, or other applied social sciences
Data science, AI/ML background
Service Design
User Experience
Interface Design
Information Architecture
Graphic Design
Environmental Design
Data Visualization
MDM, MDes, MFA, dMBA or equivalent

Responsibilities

Lead the overall design vision for complex client projects, collaborating with stakeholders to deliver high-impact design solutions.
Develop design strategies that align with customer business goals and integrate them into broader technology and innovation strategies.
Manage and mentor junior design team members, providing coaching and guidance to elevate team skills and performance.
Build strong relationships with senior client stakeholders, ensuring that the design direction is in line with their strategic vision.
Drive design thinking across the organization, advocating for the integration of design principles in all stages of project delivery.
Shape organizational strategy for AI adoption in design, influencing process and culture.
Ensure design teams are proficient in AI and understand its ethical implications, guiding the development of frameworks for human/AI interaction and prioritizing human-in-the-loop.
Advocate for responsible AI use in client engagements and internal practices, empowering others to excel in AI-driven design by setting clear standards and fostering a culture of continuous learning and adoption.