Director, Product Experience Design
About The Position
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. We are seeking a talented User Experience Design Subject Matter Expert to support the evolution of our enterprise Product Onboarding Strategy, helping deliver intuitive, consistent, and user-centered onboarding experiences across our product portfolio. In this role, you will work closely with Product, Engineering, and cross-functional partners to design and refine onboarding experiences across key capabilities such as configuration, enablement, testing, and workflows. You will play a critical role in translating onboarding strategy into practical, high-quality user experiences that improve usability, reduce friction, and drive faster adoption. As part of a broader experience-led shift, you will help bring consistency and clarity to onboarding journeys, contributing to reusable design patterns and ensuring that user needs are reflected in product decisions and delivery.
Requirements
- Solid experience designing user experiences for digital products or platforms
- Ability to create user flows, wireframes, prototypes, and interaction designs
- Strong understanding of usability principles and human-centered design approaches
- Experience delivering end-to-end design solutions for features or mid-sized initiatives
- Ability to translate requirements into clear, actionable design artifacts
- Comfortable iterating based on feedback and evolving requirements
- Proven ability to work effectively with Product, Engineering, and cross-functional teams
- Strong communication skills with the ability to articulate design decisions and rationale
- Ability to align design solutions with business goals and technical constraints
- Experience incorporating user research, feedback, and usability insights into design decisions
- Passion for improving usability, reducing friction, and enhancing overall experience quality
- Focus on designing intuitive experiences that support user efficiency and effectiveness
- Experience applying design standards, patterns, and frameworks
- Ability to contribute to reusable design approaches and scalable solutions
- Awareness of how individual features fit into broader end-to-end user journeys
- Strong attention to detail across interaction design, usability, and accessibility
- Experience participating in design reviews and incorporating feedback
- Commitment to continuous learning and improving design craft
Nice To Haves
- Experience with onboarding, workflow design, or enterprise tools
- Familiarity with design systems and component-based design
- Exposure to enterprise platforms or complex user workflows (a plus)
Responsibilities
- Design and deliver user experiences across Product Onboarding capabilities, helping translate complex workflows into clear, intuitive user journeys.
- Work across platforms such as Settings, SCM, ODT, and Product Express to create user flows, interaction models, and design artifacts that improve usability and align with established experience principles.
- Focus on executing high-quality design solutions that simplify onboarding tasks and enhance the end-to-end user experience.
- Partner closely with Product Managers, TPMs, and Engineering teams to support design efforts from concept through delivery.
- Contribute to requirements through user journeys, wireframes, and prototypes, ensuring that user needs are represented and design decisions are grounded in usability best practices.
- Collaborate with cross-functional stakeholders to ensure alignment between business goals, technical feasibility, and user experience outcomes.
- Contribute to driving consistency across onboarding experiences by applying and extending existing design patterns, frameworks, and standards.
- Help reduce fragmentation by aligning to shared UX principles and ensuring that designs are cohesive across products and touchpoints, while still meeting the needs of specific use cases.
- Support the incorporation of customer and user feedback into design decisions.
- Participate in user research, usability testing, and feedback analysis to identify pain points and opportunities for improvement.
- Use insights to refine designs and improve the overall usability, accessibility, and effectiveness of onboarding experiences.
- Contribute to design quality and governance by participating in design reviews, ensuring adherence to UX standards and best practices, and providing input to improve design consistency and usability.
- Work collaboratively with more senior designers and stakeholders to ensure that delivered solutions align with the intended user experience and meet quality expectations.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
