Associate Director, Distribution Operations
About The Position
At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? We’re looking for an Associate Director, Distribution Operations on the Commercial Operations & Channel Management team to help us expand what’s possible for patients with serious diseases. Reporting to the Director, Distribution & Channel Management, you’ll lead key operational functions that ensure the compliant and efficient movement of commercial pharmaceutical products.
Requirements
- Bachelors degree along with 10+ years of experience in pharmaceutical operations, logistics, and distribution.
- Proven experience managing 3PL operations, relationships, and driving performance.
- Strong knowledge of DSCSA.
- Knowledge of pharmaceutical state licensing requirements and compliance protocols.
- Exceptional organizational, communication, and problem-solving skills.
- Demonstrated strong written and verbal communication skills.
- Proven mindset of proactive continuous improvement.
- Efficient independent worker with ability to focus and drive for results.
- Strong attention to detail.
Nice To Haves
- Industry recognized certification(s) preferred.
Responsibilities
- Serve as the primary contact for daily 3PL operations, including warehousing, fulfillment, and distribution of commercial pharmaceutical products.
- Monitor 3PL performance against Service Level Agreements (SLAs, e.g., order accuracy, shipping timelines, inventory accuracy).
- Collaborate with internal teams (Finance, Legal, Procurement, Quality Assurance, Regulatory Affairs, Supply Chain & Logistics), 3PL, and downstream Trading Partners to ensure product integrity, cold chain compliance, and adherence to Good Distribution Practices (GDP) and GXP requirements.
- Identify and implement process improvements and cost-saving initiatives.
- Manage Agreements and Purchase Orders and reconcile invoices for compliance and payment.
- Manage end-to-end order fulfillment across commercial channels to ensure timely and compliant execution.
- Manage order exceptions, shipping issues, and escalations for resolution.
- Track and report order and return metrics to drive operational insights and improvements.
- Ensure compliance through the US commercial product distribution network from 3PL to downstream trading partners.
Benefits
- Comprehensive medical, dental, and vision coverage and mental health support
- annual wellbeing reimbursement
- access to our Employee Assistance Program (EAP)
- Generous paid time off policies
- fertility and family-forming benefits
- caregiver support
- flexible work schedules with purposeful in-person collaboration
- 401(k) plan with a competitive company match
- annual equity awards
- participation in our Employee Stock Purchase Plan (ESPP)
- company-paid life and disability insurance
- Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
- Employee resource groups
- service and recognition programs
- meaningful opportunities to connect, volunteer, and give back
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What This Job Offers
Job Type
Full-time
Career Level
Director
