Director of Distribution Center Operations

Ashley Furniture Industries•Arcadia, WI

2d•Onsite

About The Position

The Director of Distribution Center Operations is responsible for leading all aspects of distribution center performance, including safety, service, cost, and team development. This role drives operational excellence across inbound, outbound, inventory control, and last-mile readiness while ensuring alignment with company growth and customer experience goals. The Director will lead large teams, implement process improvements, and optimize network performance through data-driven decision-making and strong leadership presence.

Requirements

Bachelor’s degree in Supply Chain, Operations, Business, or related field required
8–12+ years of progressive distribution center or logistics leadership experience
Experience leading large, multi-shift operations
Proven track record of driving operational improvements and cost reductions
Experience in high-volume, fast-paced environment (retail, e-commerce, manufacturing, or similar)
Background managing large teams

Nice To Haves

Master’s degree (MBA or similar) preferred
Experience in retail distribution, home goods, or furniture industry
Experience with automation, robotics, or advanced material handling systems
Lean, Six Sigma, or continuous improvement certification
Multi-site or regional leadership experience
Experience supporting omnichannel or last-mile fulfillment operations

Responsibilities

Lead day-to-day distribution center operations, including receiving, warehousing, picking, packing, shipping, and inventory control
Drive safety-first culture and ensure compliance with all regulatory and company standards
Own P&L for the facility, including labor, transportation, and operational expenses
Establish and monitor KPIs (service levels, throughput, cost per unit, inventory accuracy) and drive continuous improvement
Partner with supply chain, transportation, and retail/fulfillment teams to ensure seamless end-to-end execution
Implement process improvements, automation, and WMS enhancements to improve efficiency and scalability
Build, develop, and lead a high-performing leadership team (managers, supervisors, and hourly workforce)
Oversee workforce planning, labor management, and productivity optimization
Drive a culture of accountability, engagement, and continuous improvement
Lead peak planning and execution to support seasonal or high-volume demand
Ensure strong inventory integrity and cycle counting programs
Collaborate cross-functionally on network strategy, capacity planning, and capital projects