Associate Director, Digital Retail Platform (DRP)

GM • Warren, MI

69d • Hybrid

About The Position

The Associate Director will develop the ongoing vision and oversee execution of the end-to-end Customer Experience (CX) and Dealer Experience (DX) for each GM brand’s DRP, including Chevrolet, Buick, GMC, Cadillac, and CarBravo in the United States and Canada, excluding CarBravo in Canada. This role will drive customer and dealer adoption and utilization across all GM brands while advancing continuous innovation and addressing customer, dealer, and brand needs through platform enhancements that support key business outcomes and digital sales.

Requirements

• Bachelor’s degree required; Business, Marketing, or a related area preferred.
• 12+ years of total experience in automotive Digital, Go-to-Market, Marketing, or Sales/Retail required; Sales, Service & Marketing experience preferred.
• Highly driven, able to excel in a fast-paced and dynamic environment, and energized by leading new business initiatives.
• Short- and long-term visionary with expert digital and technical literacy.
• Strong understanding of automotive consumer shopping behaviors, dealership processes, and dealership culture.
• Ability to plan, execute, and communicate multidimensional projects.
• Proven track record leading innovative business transformation projects.
• Ability to build and maintain strong relationships with diverse stakeholders and senior leaders.
• Strong technical and creative problem-solving skills.
• Highly analytical, data-driven, and proficient in consuming market research and insights.
• Proficient communicator who can manage vision and purpose.
• Executive presentation skills, including the ability to create and deliver effective business briefings.
• Ability to develop high-performing and accountable teams across markets and functions.
• Ability to lead, mobilize, and energize a team around common goals.
• Must be legally able to operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice To Haves

• Digital marketing and eCommerce experience.
• Marketing and advertising experience.
• Experience launching and managing automotive retail programs.
• Experience with systems and integrations.
• Project management experience.
• Retail marketing or advertising experience.
• Field or dealer contact experience.
• Master’s degree or MBA.

Responsibilities

• Lead the DRP team, technology partner, and cross-functional organizations in planning, executing, communicating, and training on each GM brand’s DRP.
• Lead the vision and future product roadmap, delivering continuous platform enhancements aligned with DRP strategy, industry innovation, and dealer and brand feedback.
• Maintain a platform mindset while leading the planning, development, and execution of new features, enhancements, and each GM brand’s DRP.
• Develop and optimize the CX vision for a retail journey that connects consumers with GM dealers through a fully integrated and frictionless modern retailing experience.
• Develop and optimize the DX vision to deliver a class-leading dealer interface and enable dealers to integrate the DRP into existing dealership processes.
• Drive customer and dealer platform adoption and utilization to increase online retail sales, dealership utilization, and acceptance of the future retail model.
• Collaborate with cross-functional leaders to deliver scalable solutions for dealers and customers, and partner with Dealer Innovation & Strategy team members to integrate other retail business models and customer experience priorities.
• Oversee platform operations, including project management tracking, the annual operating budget, and technology partner contractual obligations.
• Guide, review, and approve working deliverables from the GM DRP team.
• Present business updates and product demonstrations to GM leadership, GM brands, the Dealer Executive Board, and Dealer Councils.
• Manage the technology partner relationship to increase productivity, product quality, and performance.
• Lead and mentor the team to maximize output while driving a positive culture based on GM Behaviors.
• Lead and manage a small team responsible for the launches and maintenance of each brand’s DRP CX.
• Set clear goals and expectations, provide ongoing feedback, and support team members in achieving high performance standards.
• Create an inclusive environment where all voices are heard and valued by seeking diverse perspectives and fostering a culture of belonging.
• Coach and develop team members through regular one-on-ones, career conversations, and targeted development opportunities.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager