Associate Director - Digital Consumer Sales (Wireless Performance & Optimization)
About The Position
This Associate Director role is a high-impact leadership opportunity responsible for running and protecting AT&T's digital wireless business while identifying opportunities to improve sales performance, customer outcomes, revenue growth, and operational effectiveness. The leader owns the integrated performance story across wireless acquisition, lifecycle growth, monetization, and sales health, translating complex business signals into clear priorities, actionable recommendations, and measurable business results. The position serves as the commercial hub for wireless performance, partnering across Product, Technology, Analytics, Marketing, Operations, Customer Experience, and Digital organizations to diagnose business performance, quantify opportunity, prioritize interventions, and influence execution against the highest-value wireless outcomes. This leader is accountable for delivering results through others by building operating discipline, developing talent, and leading cross-functional teams toward shared business objectives. This role sits at the intersection of business performance, customer experience, digital commerce, and organizational leadership. The work directly influences wireless revenue, activations, upgrades, customer growth, monetization, and operational health. The leader helps AT&T maximize the value of existing customer demand, identify sources of business leakage, improve conversion performance, and create sustainable growth while ensuring the organization remains focused on the highest-value opportunities.
Requirements
- Bachelor’s degree (BS/BA) desired.
- 7+ years of related experience.
Responsibilities
- Lead Wireless Performance and Business Outcomes: Own the integrated performance story across wireless acquisition, Add-A-Line growth, upgrades, monetization, revenue optimization, and sales health. Translate performance trends into actionable business decisions that improve sales, conversion, customer outcomes, and revenue growth.
- Build a High-Performing Performance Management Organization: Lead and develop a team responsible for acquisition performance, lifecycle performance, revenue optimization, and business diagnostics. Establish clear ownership, accountability, decision rights, and operating rhythms that enable the team to deliver results through disciplined execution and continuous improvement.
- Influence Senior Leaders and Align Cross-Functional Teams: Act as a trusted advisor to executive leaders and partner organizations by providing data-driven business insights, facilitating tradeoff decisions, and aligning stakeholders around customer-focused growth priorities and performance interventions.
- Identify and Quantify Growth Opportunities: Evaluate acquisition, lifecycle, monetization, convergence, and customer experience performance to identify opportunities that improve revenue, conversion, attach rates, product mix, and customer value. Develop business cases and recommendations that drive measurable business impact.
- Protect Demand and Improve Sales Health: Lead efforts to identify, quantify, and prioritize customer friction, business defects, operational failures, fulfillment issues, and sales leakage. Ensure material risks receive appropriate visibility, escalation, accountability, and recovery planning.
- Drive Enterprise Performance Diagnostics: Create a cohesive narrative that connects traffic, funnel performance, conversion, customer behavior, product mix, operational health, and financial performance. Communicate complex business dynamics in a clear and actionable manner to executive audiences.
- Operate as the Hub for Wireless Performance: Partner across Analytics, Product, Technology, Site Experience, Personalization, Operations, and Marketing organizations to ensure resources and investments remain aligned to the highest-value business opportunities. Own the business outcome, expected value, prioritization rationale, and proof metrics that guide execution.
- Create a Data-Driven Culture of Accountability: Establish operating cadences, governance routines, business reviews, and scorecards that improve visibility, accelerate decision-making, and strengthen accountability across the organization.
- Develop Talent and Future Leaders: Coach and develop direct reports while creating opportunities that enhance analytical capability, business acumen, executive communication, and leadership effectiveness. Foster an environment that emphasizes ownership, continuous improvement, collaboration, and enterprise thinking.
- Drive Continuous Improvement and Operational Excellence: Leverage customer insights, performance trends, and business diagnostics to simplify processes, improve organizational effectiveness, and create scalable approaches for sustainable growth and operational excellence.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Director
