Associate Director, Development Operations

Los Angeles LGBT Center • Los Angeles, CA

6d • Hybrid

About The Position

The Associate Director, Development Operations is a key driver of the efficiency and effectiveness of the Development Department’s operations. This role oversees core functions including gift processing, data integrity, donor analytics, budget tracking, and the optimization of fundraising technology systems. Leading a team of key staff, the Associate Director ensures seamless coordination across departments to implement streamlined systems and processes that enhance fundraising performance. This position plays a vital role in maintaining accurate and actionable donor data, improving operational workflows, and supporting strategic initiatives that power the Center’s philanthropic goals.

Requirements

• Bachelor’s degree in business administration, nonprofit management, or a related field (or equivalent experience)
• Minimum 5 years’ experience in development operations or a related field, with at least 1 year in a leadership role
• Demonstrated experience with budget management, data analysis, and SalesForce CRM system
• Strong analytical and problem-solving skills with an ability to translate data into actionable insights.
• Proficiency in MS Office suite including advanced skills in Excel including v-lookup and pivot tables, donor databases, financial systems, and other technology platforms relevant to development operations
• Exceptional organizational skills and attention to detail
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external stakeholders
• Demonstrated team leadership and ability to foster a supportive and productive work environment
• Ability to take initiative, demonstrate flexibility, and problem-solve in a fast-paced nonprofit environment
• Experience supporting events or managing departmental operations, including vendor and payment workflows

Responsibilities

• Oversee daily gift processing operations, including accurate and timely entry, acknowledgment, and reconciliation of donations
• Manage and track matching gift submissions, ensuring timely follow-up with donors and corporate matching programs
• Support the processing and tracking of contributions from Donor-Advised Funds (DAFs), coordinating with Finance to ensure accurate coding and receipting
• Maintain data integrity and ensure consistent coding, attribution, and donor record accuracy within the SalesForce CRM
• Support implementation of data reporting and analytics tools to identify trends and inform fundraising strategy
• Ensure timely generation of donor reports, trend analysis, and portfolio tools in collaboration with team members
• Assist with portfolio maintenance, including donor assignment updates and prospect identification efforts
• Oversee processes to identify and flag lapsed or failed monthly gifts, ensuring appropriate follow-up workflows are in place to recover payments and maintain accurate donor records
• Oversee the administration and optimization of SalesForce CRM systems and reporting tools to support departmental efficiency
• Oversee the setup and quality control of online donation and event registration pages, in coordination with the Senior Director of Philanthropy and Coordinator
• Oversee the event registration process for Development-led events, coordinating with internal teams to ensure smooth setup, data collection, and follow-up
• Support gift reconciliation and accounting for event-related donations and registrations, partnering with Finance and Development leadership to ensure accurate revenue reporting and attribution
• Serve as a liaison with IT, consultants, and vendors to troubleshoot issues, implement solutions, and optimize Development systems
• Oversee the development and maintenance of standardized operating procedures (SOPs), workflows, and training materials across the Development Operations team to ensure consistent, accurate, and efficient use of technology platforms and data systems
• Support onboarding of new Development team members and ensure appropriate systems access and training
• Oversee day-to-day operational needs for the Development division, including vendor management, payment processing, and supply coordination
• Support event logistics for donor-facing activities, including tracking RSVPs, preparing materials, and ensuring readiness of tools and systems.
• Provide operational input during annual planning and contribute to team efficiency and documentation efforts
• Lead the development of the annual departmental budget in collaboration with senior leadership
• Monitor and track departmental expenses to ensure alignment with budgetary goals
• Prepare accurate financial reports and projections, and collaborate with Finance to support budget planning, audit readiness, and informed decision-making
• Supervise a small team or direct report(s) involved in gift processing, database management, or donor services
• Provide day-to-day guidance, prioritize workload, and ensure completion of mandatory trainings
• Foster a collaborative, inclusive team culture by mentoring staff, conducting regular performance evaluations, and supporting professional development
• Uphold Center policies and leadership standards to support a productive and values-driven work environment

Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability Insurance
• Employee Assistance Program
• 403(b) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager