Development Operations Associate

Chicago Public Media•Chicago, IL

1d•Onsite

About The Position

Chicago Public Media is one of the nation’s largest local nonprofit news organizations. Home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. Chicago Public Media reaches more than 3.3 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to be the most trusted news source Chicagoans turn to for understanding the people, events, and ideas shaping our community. We believe independent journalism is essential to a healthy democracy and that access to objective, fact-based news is a right for every citizen. We serve the public interest by creating diverse content that informs and enriches our community, supported by a dedicated staff of approximately 250 professionals. For more information, please see the Chicago Public Media Annual Report . The Opportunity The Development Operations Associate supports the infrastructure and daily execution of Development fundraising operations at Chicago Public Media. This role ensures the timely and accurate processing of gifts, maintains data integrity within the CRM, supports donor stewardship workflows, and produces standardized operational reports. This position plays a critical role in supporting organizational growth, particularly as Chicago Public Media expands philanthropic fundraising.

Requirements

Minimum of 2 years of professional experience in development operations, database management, or administrative operations
Excellent writing and communication skills, with the ability to draft professional correspondence and internal documentation.
Experience working with CRM systems to maintain data integrity and streamline operations.
Strong attention to detail with a commitment to accuracy in data entry and record-keeping.
Excellence in Excel or Google Sheets, including the ability to organize complex data sets and utilize advanced functions.
Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Ability to manage repetitive but high-accuracy workflows, ensuring consistency and quality in daily operations.

Nice To Haves

Experience with Revolution CRM
Experience in nonprofit fundraising and an understanding of donor cultivation cycles.
Familiarity with gift processing workflows, including gift entry, acknowledgment, and reconciliation.

Responsibilities

Own the accurate and timely processing of all philanthropic gifts, including: Process all Development gifts and pledges in the CRM in coordination with the finance team Ensure data accuracy of constituent data, financial data, and reporting data Monitor pledge schedules and payment timelines Build and maintain reports as they relate to other areas of responsibilities within the job description. Monitor donor data managed with the CRM and provide support to ensure accuracy and standards of all Development donor data.
Manage the operational execution of gift acknowledgments: Produce and distribute Development donor acknowledgment letters in a timely manner Maintain acknowledgment timelines and standards Maintain acknowledgment templates Manage the operational execution of Development tax letters: Produce and distribute annual donor tax letters for Development donors
Provide data and tracking support for fundraising events and future campaigns: Manage event gift tracking Support registration data workflows Provide on-site support for Development events in coordination with the Events and Stewardship Manager.