Associate Director, Design - Reimbursement Support

Valeris • Remote, North Carolina, NC

53d • Remote

About The Position

The Associate Director, Design supports new and existing program design and implementation across assigned services. This role leads detailed design sessions and serves as the primary point of contact for clients and internal stakeholders throughout the program design phase. The position gathers operational and IT requirements for program scoping, pricing, and implementation; develops program documentation; and partners with internal service and product owners, project managers, vendors, and other stakeholders to support implementation deliverables and timelines.

The role calls for market access subject-matter expertise and a strong understanding of patient affordability services, including accumulator and maximizer solutions. The position requires taking responsibility for delivery across diverse and distributed teams, managing scope and competing priorities, resolving conflicts, and obtaining final approval for program elements. It also conducts lessons learned and incorporates recommendations into future design practices.

This job operates in a professional office environment and routinely uses standard office equipment. The posting indicates that travel may be required, with ability to travel up to 20% noted among the qualifications. The company describes this position as part of its mission to help patients access medications and lifesaving treatments.

Requirements

• Previously served in Program Management—Patient Affordability/Market Access, Project Management, Solutions Delivery, Product Owner, or Business Analyst roles at Mercalis or a comparable organization.
• Firm understanding of accumulator and maximizer solutions.
• Bachelor’s degree and/or 10+ years of demonstrated strong program design performance or related responsibilities.
• Proven ability to manage multiple tasks simultaneously, often with competing priorities.
• Ability and willingness to take responsibility for delivery across diverse and distributed teams without formal authority, and to collaborate with internal stakeholders.
• Highly organized and detail-oriented, with strong time-management skills for self and project team.
• Strong verbal and written communication skills and interpersonal skills.
• Business acumen to understand the value of scope control to the company and customer as part of project execution.
• Demonstrated ability to manage and oversee the creation of project plans and adherence to them.
• Skill in conflict resolution and building collaborative solutions.
• Ability to multitask and prioritize client issues.
• Ability to travel up to 20% of the time.
• The posting prefers candidates able to type at least 35 words per minute with 97% accuracy.

Nice To Haves

• Internal candidates with design skills are encouraged to apply.
• Flexibility to travel as needed is preferred.
• Typing speed of at least 35 words per minute with 97% accuracy is preferred.

Responsibilities

• Lead and coordinate detailed design of client programs as the primary contact for clients and internal stakeholders.
• Support design and implementation processes for new and existing programs across assigned services.
• Gather operational and IT requirements to support program scoping, pricing, and implementation.
• Lead client discussions and collect information needed to design programs.
• Develop design documentation in collaboration with clients, internal stakeholders, and other vendors.
• Develop and review proposed processes, systems, technology, and roles with clients for proposed solutions.
• Submit work requests through the designated ticketing system to appropriate service owners.
• Partner with internal service and product owners on the development or configuration of implementation deliverables, ensuring alignment with program or service design.
• Stay connected with operations and IT teams regarding process and system upgrades and apply current technology to new client onboarding projects.
• Serve as a resource to stakeholders responsible for implementation deliverables.
• Distribute requirements to internal and external stakeholders responsible for completing implementation deliverables.
• Coordinate evaluation of custom requirements with clients and internal stakeholders.
• Partner with project managers to support adherence to deliverables and timelines.
• Obtain final approval and sign-off for program elements from internal and external stakeholders.
• Conduct lessons learned and prepare recommendations reports identifying successful and unsuccessful program designs.
• Integrate appropriate recommendations into best practices for future design management.
• Manage competing priorities, maintain scope control, and help ensure project plans are created and followed.
• Travel as needed, with the posting citing ability to travel up to 20% of the time.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid short-term disability coverage, with the option to purchase long-term disability.
• 401(k) plan with 100% match on the first 5% contributed and immediate vesting.
• Paid Time Off (PTO) and sick leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior