Associate Director, CRM Solutions (Multiple Vacancies)

Appalachian State University • Boone, NC

4d

About The Position

The Associate Director of CRM Solutions serves as a functional and technical administrator of Technolutions Slate. Working with the Director and Slate Team, this position designs and configures Slate queries, communications, forms, portals, events, reports, and workflows to support recruitment and enrollment efforts across the university. The role supports the innovation, improvement, and long-term development of CRM solutions across Enrollment Management, including growth of undergraduate operations.

This is a CRM administration and business process role focused on using technology to address business needs through configuration, process improvement, data analysis, and stakeholder collaboration. It is not a software engineering, application development, or CRM platform development position.

Requirements

• Bachelor’s degree from an accredited college or university.
• At least one year of experience working with Technolutions Slate, Salesforce, Target X, Ellucian CRM Recruit, or a similar CRM system.
• Ability to apply and interpret policies and procedures.
• Ability to develop initiatives to meet program or project needs and objectives.
• Problem-solving skills.
• Ability to maintain databases, schedules, and reports.
• Ability to ensure data accuracy.
• Ability to guide and collaborate with constituents.
• Strong communication skills.

Nice To Haves

• One year of experience administering Technolutions Slate.
• Experience building CRM queries, reports, communications, forms, portals, and events.
• Familiarity with enrollment management, admissions, student success, or higher education operations.

Responsibilities

• Build CRM queries, reports, communications, forms, portals, and events.
• Analyze business processes and consult with stakeholders.
• Manage data and reporting.
• Collaborate with the Director and Slate Team to design and configure Slate workflows and other solutions supporting recruitment and enrollment.
• Support innovation, improvement, and long-term development of CRM solutions used across Enrollment Management.
• Support the growth of undergraduate operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level