Associate Director-Credit/Collections

AT&T•Orlando, FL

2d•$106,100 - $159,100•Onsite

About The Position

Oversee and optimize development, implementation, and maintenance of credit and collections systems, procedures, and policies, ensuring timely receivables, mitigating financial risk, and maintaining strong client relationships. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Requirements

Bachelor’s degree (BS/BA) desired.
5+ years of related experience.

Responsibilities

Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis.
Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies.
Prepare and present regular reports on credit and collections performance to senior management.
Oversee and lead the credit and collections team, ensuring staff are well-trained, motivated, and working efficiently.
Develop and implement strategies, policies, and procedures to optimize departmental performance.
Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency, along with other duties as assigned.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone