AVP, Associate Director of Credit, Collections, & Recovery

Stearns Bank NA.•St. Cloud, MN

10d•$115,000 - $180,000•Remote

About The Position

The Associate Director of EFD Credit, Collection & Recovery is responsible for leading, developing and strategically managing the Equipment Finance credit, collections, and recovery functions. This role requires advanced operational leadership, strong cross functional collaboration and partnership, and a very proactive approach to efficiency optimization, KPI-driven performance management, and critical thinking-based decision making. This position will require extensive communication with all business units within Equipment Finance Division (EFD) and other internal departments within Stearns Bank.

Requirements

Occasionally lift and/or move up to 10 lbs.
Literacy in English.
Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk or hear.
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Bachelor’s degree in accounting, business administration or finance from a four-year college or university.
7+ years related experience including 3+ years in leadership capacity.
Strong interest in technology and automating the credit underwriting process and workflow.
Background in equipment finance loss recovery, litigation and/or commercial transactions including secured transactions, workout/litigation, collections, creditors’ rights and bankruptcy.
Proven experience with workflow optimization, budget ownership, fee process discipline and KPI driven management.
Strong knowledge of equipment finance underwriting.

Responsibilities

Provide discipline, vision, and oversight for EFD credit and accounts receivable (collections & recovery) functions, ensuring processes are standardized, controlled, transparent and responsive.
Lead the strategic direction and continuous efficiency improvements of our Equipment Finance credit, collections, & recovery functions, including frequent review of the Bank’s loan policy and underwriting standards and bringing forward recommended updates to executive leadership to ensure compliance with regulatory requirements and our Stearns Bank N.A. “Credit Strong” culture.
Build, measure and sustain accountability, urgency, precision, Gold Standard service, financial discipline, and process integrity within the EFD Credit and Accounts Receivable Teams.
Work with other departments to ensure all processes function seamlessly, setting and enforcing clear ownership, accountability, and performance expectations for the EFD Credit and Accounts Receivable teams and function.
Establish, manage, and report on EFD credit and accounts receivable performance metrics.
Provide high-impact strategic leadership and ensure team culture reflects accountability, communication, and performance excellence.
Identify & lead key projects, transformational initiatives and cross functional workstreams.
Establish key performance and key risk indicators to oversee and effectively monitor processes that determine effectiveness.
Partner with development teams to enhance processes with Salesforce, Aspire, .Net options etc. where needed.
Manage the budget for EFD Credit and Accounts Receivable, ensuring that staffing and capacity aligns with production trends and strategic objectives.
Manage proper business unit assignments for all EFD Credit and Accounts Receivable resources and expenses.
Mentor and develop high-performing professionals within credit and accounts receivable.
Promote culture of urgency, precision, professional communication, and financial ownership.
Provide effective leadership and development for the EFD credit and accounts receivable teams and leaders including performance management, staffing, talent development, and cross training.
Model focused partnership level collaboration with internal teams, vendors, and customers and reinforce those behaviors across the team.
Demonstrate a continual professional self-improvement mindset through continued training and education.
Lead and manage under conditions of ambiguity and uncertainty.
Lead strategic meetings with executives, team leaders, and business partners to resolve bottlenecks, align priorities, and improve service delivery.
Demonstrate a senior leadership level communication, influence, and negotiation skills.
Consistently demonstrates high quality documentation and reporting skills.
Communicates KPIs/KRIs, challenges, and solutions effectively to senior management.
Demonstrates the ability to restate/clarify discussions to ensure alignment with team members and business owners.
Presents confidently to senior leaders and large internal groups.

Benefits

Employee Stock Ownership Plan & 401k Plan
Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child.
$5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance
PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
10 Days Sick Time
11 Paid Holidays
4 Days Volunteer Time
2 Days Self Allowance Time
Tuition Assistance