Associate Director, Content Hub Lead (Hybrid - Upper Gwynedd, PA)
About The Position
The Associate Director, Content Hub Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Hub) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the installation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the future-state content operating model through adoption of Content Hub and other OMM capabilities, standardized ways of working, and automated and GenAI-enabled workflows.
Requirements
- Minimum of 8 years of experience in marketing operations, content operations, digital production, or related fields
- Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
- Experience working in Agile or sprint-based marketing environments
- Demonstrated ability to lead cross-functional teams and manage complex delivery models
- Experience working with agencies and external partners
- Strong project management skills, including development of comprehensive project plans
- Strong understanding of end-to-end content development and digital production workflows
- Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
- Strong problem-solving skills
- Experience leading change management efforts, including driving adoption and minimizing disruption
- Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem
Nice To Haves
- Agency Management
- Agile Methodology
- Change Management
- Content Management
- Content Organization
- Digital Production
- Marketing
- Marketing Operations
- Project Management
- Sprint Planning
Responsibilities
- Serve as the single point of accountability for Content Hub and DPP delivery at the Agile team level
- Enable consistent, scalable, and efficient content delivery aligned with the OMM model
- Drive improvements in speed to market, content quality, and customer engagement
- Partner closely with Hub Service Leadership on priorities and service model evolution
- Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
- Ensure seamless handoffs across internal teams and external partners
- Enforce adherence to standards, governance, and quality expectations within the Content Hub
- Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
- Partner with Content Hub and DPP Product Owners to identify risks, drive service enhancements, and highlight wins
- Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency
- Translate insights into actionable improvements
- Support OMM leadership reporting and continuous optimization of delivery performance
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays, vacation, and compassionate and sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
