Associate Director, Content and Speaker Services

George P. Johnson Experience Marketing•Los Angeles, NY

3d•Hybrid

About The Position

Our Opportunity GPJ is hiring an Associate Director, Content & Speaker Services to join our growing team. This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin, Boston, Detroit, Los Angeles, Las Vegas, Nashville, New York City, or San Francisco. Your Role As an Associate Director on the Content & Speaker Services team you’re responsible as a GPJ manager, content leader and culture contributor; you also monitor workloads and time reporting. You provide coaching, guidance and performance feedback to your direct reports, support staff and to junior team members. You bring deep expertise in content operations and project management, as well as overseeing planning, development, and execution of session logistics and speaker support. You consult on business development, manage client-facing communications, and handle content tools, technical requirements, and session data with precision. As a trusted client partner and team leader, you build strong relationships, train and guide teams, and connect stakeholders and operational touchpoints—especially when changes occur—to streamline delivery and create smoother, more impactful events. As a content ops subject matter expert, you excel at session and speaker management processes, deliver best practices, conduct quality control, testing and analysis. You train and onboard new team members, providing prescriptive recommendations and guiding clients on best practices for efficiency and precision. You support and consult on content development of detailed timelines for deliverables on breakout sessions and speaker components which include Call for Participation, Speaker registration, Voting/Session selection and/or Notification, Speaker Content Portal(SRC), Session Catalog, Agenda Builder. You can advise as well as support other event elements like rooms set up, room capacity management, production AV requirements, technical rehearsal scheduling, session ingress/egress, final presentation file management, content signage, program guides, guided agendas, localization, and more. Your experience in this role allows you to consult on tools set up and process design and workflow. You are knowledgeable about the onsite content process including the set up of a Speaker ready room, tech check, rehearsal management, speaker hospitality, final file management processes, VIP speaker requirements etc and can advise and support the onsite team. Your Impact The Assoc. Dir, Content & Speaker Services plays a crucial role in leading the content team and clients to ensure content ops success overall. In your role, you will have influence and responsibility over: Business Development - Organic growth Content Team Resource Management Content Team Support, Onboarding & Mgmt Session/Speaker Data/Change Mgmt Content Process Flow design and management Content PM/Data management Risk/Issues management review Team Manager, Culture contributor

Requirements

Build and Manage a collaborative, high performing team
Management coaching, guidance, constructive feedback for team members, including maintaining low team turnover
Ensure best-in-class departmental processes and tools
Strong organizational skills, managing multiple tasks and deadlines effectively
Excellent verbal and written communication skills: interacting professionally with internal teams as well as external client stakeholders
Attention to detail and accuracy in handling logistics as well as content materials
Proficiency with technical tools including Microsoft Office Suite (Word, Excel, PowerPoint)
Expertise with content management systems (CMS)
Collaborative team player, adaptive to changing priorities
Establish relationships with clients as a content leader and consultant
Serve as an experienced advisor in your field for internal/client teams
Knowledgeable on successfully managing all phases of breakout session/speaker event content plan or playbook in a timely manner
Knowledgeable on content strategy, digital content engagement and communications professionals who successfully deliver client satisfaction
Initiative - Assess & identify what needs to be done and act on it before being asked or before the situation requires it. Be a proactive consultant at all times to your direct client and speaker contacts and the GPJ team. Provide superior customer service by prioritizing personal interactions (verbal or face-face) with our clients on a regular cadence. Listening as well as advising our clients on given situations to ensure project success.
Prioritization / Organization - Properly allocate time and resources so that jobs are completed within a defined timeframe; establishing a reasonable timeline for completion when no concrete date is given and clearly communicate that to the parties involved.
Solution Oriented - Focus on the desired outcome and be ready with multiple solutions in order to reach the end goal.
Bachelor’s degree in Communications, Marketing, Business Administration, or a related field
8+years of experience in project management, content development, or content operations
3-5(+) years’ experience managing a team
Expertise with event technologies, databases; experience working with AI tools and event technology (Rainfocus, CVENT)
Proven track record of managing complex content projects/initiatives
Experience in mentoring, training and developing newer team members, fostering a collaborative and innovative work culture
Experience in tactical implementation of Content strategy
Ability to travel 5-10%
Ability to work irregular hours in addition to normal business hours, to include nights, weekends and holidays

Nice To Haves

Familiarity with AI tools at a general level, experience writing prompts, a plus!

Responsibilities

GPJ manager, content leader and culture contributor
Monitor workloads and time reporting
Provide coaching, guidance and performance feedback to your direct reports, support staff and to junior team members
Oversee planning, development, and execution of session logistics and speaker support
Consult on business development
Manage client-facing communications
Handle content tools, technical requirements, and session data with precision
Build strong relationships, train and guide teams, and connect stakeholders and operational touchpoints—especially when changes occur—to streamline delivery and create smoother, more impactful events
Excel at session and speaker management processes, deliver best practices, conduct quality control, testing and analysis
Train and onboard new team members, providing prescriptive recommendations and guiding clients on best practices for efficiency and precision
Support and consult on content development of detailed timelines for deliverables on breakout sessions and speaker components which include Call for Participation, Speaker registration, Voting/Session selection and/or Notification, Speaker Content Portal(SRC), Session Catalog, Agenda Builder
Advise as well as support other event elements like rooms set up, room capacity management, production AV requirements, technical rehearsal scheduling, session ingress/egress, final presentation file management, content signage, program guides, guided agendas, localization, and more
Consult on tools set up and process design and workflow
Advise and support the onsite team
Business Development - Organic growth
Content Team Resource Management
Content Team Support, Onboarding & Mgmt
Session/Speaker Data/Change Mgmt
Content Process Flow design and management
Content PM/Data management
Risk/Issues management review
Team Manager, Culture contributor