Associate Director, Client Transition Specialist

Cresset Capital•Chicago, IL

About The Position

The Client Transition Specialist is a highly visible role within the Client Service organization, with a dotted-line relationship to Integrations. The role supports newly joined financial advisory teams by serving as an on-site, concierge-style resource for advisors and client service professionals while executing end-to-end onboarding for their clients. Work includes preparing, reviewing, and sending client documentation; facilitating account opening and asset transfers; tracking onboarding through completion; and resolving issues that could delay transitions. The specialist also helps new teams establish the workflows, technology, and operating practices needed to become self-sufficient within Cresset. The work takes place in a high-stakes, fast-paced, high-volume environment and requires urgency, precision, sound judgment, and exceptional organization. The role collaborates with advisory teams, clients, custodians, and internal partners to manage concurrent workstreams and deliver a seamless experience while adhering to firm policies, procedures, and regulatory requirements. When not assigned to an active transition, the specialist supports established financial advisory teams and contributes to special projects and process improvements.

Requirements

Bachelor’s degree in Business, Finance, or a related field, or equivalent industry experience.
5+ years of relevant professional experience, including 3+ years of experience in wealth management advisor transitions and integrations.
Demonstrated experience with custodian-to-custodian transfers and core account workflows.
Ability to manage multiple urgent priorities and concurrent workstreams with exceptional organization, accuracy, follow-through, and attention to detail.
Service-oriented and results-focused, with demonstrated success delivering high-touch service in a fast-paced, high-volume environment.
Strong problem-solving and judgment skills, including the ability to anticipate consequences, consider multiple perspectives, work through ambiguity, and resolve issues with limited guidance.
Excellent written and verbal communication skills.
Strong technology aptitude and ability to quickly learn and support new systems, tools, and workflows.
Ability to travel approximately 75% of the time, including frequent short-notice travel and extended on-site periods; flexibility to work extended hours and occasional weekends during active transitions.

Nice To Haves

Experience with Charles Schwab, Fidelity, and/or Pershing is strongly preferred.
Proficient knowledge of investment products, financial account types, and wealth management operations is preferred.

Responsibilities

Travel to offices where Cresset is onboarding new advisory teams and remain on site for extended periods during active transitions.
Execute end-to-end onboarding for multiple clients and accounts simultaneously, including preparing and sending documentation, establishing accounts, facilitating custodian transfers and asset movement, and driving onboarding through completion.
Maintain accurate transition documentation, status updates, outstanding items, decisions, and next steps; communicate with advisory teams, business partners, and senior leaders.
Serve as a day-to-day resource for newly joined advisors and client service professionals, providing high-touch support, clear communication, and real-time problem resolution.
Apply knowledge of firm policies, procedures, investment products, financial accounts, and custodial workflows to support accurate, compliant, and efficient transitions.
Partner with Integrations and cross-functional teams to establish operational readiness, including technology access, systems, tools, workflows, client documentation, and Day One and post-transition requirements.
Help advisory teams establish their infrastructure within Cresset’s technology stack and operating ecosystem, and connect team members with training and resources to build self-sufficiency.
Identify process inefficiencies and recurring transition challenges, recommend improvements, and contribute to scalable workflows, playbooks, training resources, and technology adoption.
When not supporting an active transition, provide backup Client Service support to established financial advisory teams, assist with standard workflows, and contribute to special projects.
Provide flexibility for short-notice travel, extended hours, and occasional weekend support during active transitions.