Client Sales Specialist — Hospitality Career Transition

Alonso & Alonso Attorneys at Law•Houston, TX

7d•Onsite

About The Position

Alonso & Alonso provides personalized attention and services tailored to each client's needs through client education, consistent updates, thorough case assessments, and customized legal strategies. The Client Sales Specialist engages prospective clients, understands their needs, recommends appropriate services, and manages sales opportunities through booked attorney consultations. The role requires maintaining strong client relationships and accurate CRM records, meeting monthly performance targets, and working in a fast-paced, collaborative, mission-driven startup environment. This is a full-time, on-site position, with schedule flexibility that may include occasional evenings, weekends, or travel to accommodate client needs or attend events.

Requirements

A proven sales track record.
High school diploma or equivalent.
Prior experience in customer service or sales support.
Basic computer skills and proficiency with office software, such as Microsoft Office.
Excellent communication skills and a professional demeanor when interacting with clients.
Strong presentation, negotiation, prioritization, time-management, and organizational skills.
Motivation and a target-driven approach to sales.
Ability to connect with clients and empathize with them regarding difficult circumstances.
Willingness to travel as needed or attend company events.

Nice To Haves

Additional education in customer service, sales, or a related field.

Responsibilities

Understand clients' needs, build rapport, recommend appropriate products or services, and deliver presentations.
Manage the sales cycle from receipt of leads through closure, including follow-up, negotiating terms, and closing contracts.
Cultivate client relationships that support satisfaction, repeat business, and referrals.
Maintain accurate records of sales activities and customer interactions in CRM software.
Prioritize tasks, meet deadlines, and manage multiple client interactions in a fast-paced environment.
Adapt to a dynamic schedule that may include occasional evenings, weekends, or travel to accommodate client needs or attend events.
Maintain strong client relationships to support future sales.
Maintain an average monthly QA score of at least 85% on evaluated inbound and outbound calls, measured using CRM scorecards for script adherence, professional communication, and compliance with non-attorney/UPL boundaries.
Convert at least 40% of qualified assigned leads into booked attorney consultations each month.
Maintain a monthly DNQ rate of 12% or lower through accurate CRM disposition logging, appropriate lead screening, and attorney escalations.