Associate Director, Client Success Public Sector

Hello Heart

About The Position

Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers. We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us. We are looking for an Associate Director, Client Success to lead and grow relationships with our public sector healthcare clients. In this role, you will own strategic accounts end-to-end, driving revenue growth, retention, and long-term partnership value. Reporting into our Senior Director of Client Success over the Public Sector team, you will serve as a trusted advisor to executive stakeholders while leading complex account strategies across healthcare systems, payers, and public sector organizations. You will operate at the intersection of commercial growth and client impact, ensuring our solutions deliver measurable outcomes.

Requirements

Demonstrated fluency in using AI tools to execute workflows, analyze information, and improve productivity, with the ability to evaluate and refine outputs independently
7+ years of experience in enterprise sales, strategic account management, or management consulting
Proven experience managing complex, high-value healthcare accounts across public sector or regulated environments
Strong experience engaging and influencing C-level healthcare stakeholders
Deep understanding of healthcare systems, payers, and public sector healthcare ecosystems
Experience managing long, multi-stakeholder procurement and renewal cycles
Strong strategic thinking, account planning, and revenue ownership capabilities
Excellent communication, negotiation, and stakeholder management skills
Experience working cross-functionally in fast-paced, matrixed organizations
Bachelor’s degree required

Nice To Haves

MBA, MPH, or equivalent advanced degree preferred

Responsibilities

Develop and execute strategic account plans to drive revenue growth, client adoption, and market expansion
Own renewals, upsell, and expansion opportunities across assigned high-value accounts
Identify and pursue new use cases, departments, and service line expansion opportunities
Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, and procurement leaders
Build trusted relationships and position Hello Heart as a critical partner to client success
Lead business reviews with senior stakeholders to align on performance, outcomes, and long-term strategy
Manage complex renewal cycles and multi-stakeholder procurement processes
Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver client outcomes
Provide market feedback and customer insights to inform product and go-to-market strategy
Track account performance against key metrics and proactively identify retention risks with mitigation plans
Travel up to 40% to support client engagement and relationship building