Implementation Manager, Public Sector Customer Success

Samsara

1d • Remote

About The Position

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data for actionable insights and improved operations. Samsara aims to enhance the safety, efficiency, and sustainability of physical operations that power the global economy, including agriculture, construction, field services, transportation, and manufacturing. Working at Samsara involves shaping product solutions like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring, with autonomy and support to make an impact. The Customer Success team partners with customers to drive adoption, deliver measurable business value, and build long-term relationships from onboarding through renewal and advocacy. This specific role is for a Senior Manager on the Mid-Market Customer Success team, where you will lead and develop a high-performing group of CSMs, evolve the customer engagement model, and build a strong team culture. It blends strategic thinking with hands-on leadership, ideal for someone passionate about coaching talent, scaling impact, and helping customers succeed. This is a remote position open to candidates residing in the US, with specific state and metro area exclusions.

Requirements

• 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
• Bachelor's degree from a 4-year accredited institution.

Nice To Haves

• 3+ years in a people manager or leadership role.
• Experience working for a SaaS company
• Led a team where each team member managed a portfolio of 50+ accounts.
• Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
• Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
• Experience using Gainsight.

Responsibilities

• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
• Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
• Lead and support the CSM team through critical customer engagements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high-performing team

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
• Meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• A flexible, employee-led remote model.
• A professional development stipend.
• Comprehensive health and parental leave plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior