Associate Director, Client Services

IQVIA•Parsippany, PA

About The Position

Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to drive successful adoption of data and technology solutions. The position offers the opportunity to shape client engagement strategies, lead a high-performing team, and drive impactful outcomes in a dynamic environment.

Requirements

Bachelor’s degree required
Experience in client services, account management, or related roles
Proven people management experience
Strong technical aptitude and ability to learn new systems quickly
Experience training internal teams and/or external clients
Strong communication, project management, and stakeholder management skills
Experience working with data, analytics, or technology-driven solutions preferred

Responsibilities

Lead, coach, and develop a high-performing client services team
Build strong relationships with clients and act as a trusted partner
Translate client needs into actionable solutions and service plans
Serve as an escalation point for complex client issues
Drive adoption of data and technology solutions across clients and teams
Monitor performance and service delivery metrics to ensure high-quality outcomes
Collaborate with cross-functional teams to deliver client success
Identify process improvements and drive operational efficiencies
Quickly learn new platforms, tools, and data solutions
Translate technical concepts into clear guidance for clients and internal teams
Lead onboarding, training, and ongoing enablement for new capabilities
Support clients and teams in effectively utilizing technology solutions
Lead and develop a growing client services team
Influence client strategy and service delivery outcomes
Drive adoption of innovative platforms and solutions
Partner with leadership and cross-functional stakeholders