Associate Director - Client Services

Whalar Group•New York, NY

3d•$100,000 - $100,000•Onsite

About The Position

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. The Client Services team has ultimate responsibility for the creative output of our campaigns and programs. Client Services will have a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. This will include helping brand partners to access Whalar’s full suite of casting and production services to tap into the right communities in order to tell the right stories through the right voices. The Client Services team are the gatekeepers and guardians of the brands we work with. The team has three core functions: Oversee client relationships, budgets and timings across any executional workflows Act as the central resource that brings in the right expertise at the right time Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output

Requirements

5+ years’ agency or brand experience, including team management
Have strong detail-oriented communication, organizational and interpersonal skills
Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of top quality creativity
Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
Proven track record of successful program delivery and account growth with large customer accounts
Great management skills, a natural leader and motivator of people

Nice To Haves

Experience with gaming brands and creators is a plus

Responsibilities

Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
Assist team in creator negotiations (where applicable) with support from Director
Manage all contracting alongside the Business Affairs team and creators/agents
Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.
Support in new business pitches
Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation