Associate Director, Client Services

ApotheCom

8d•$95,000 - $120,000

About The Position

ApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs. At ApotheCom, we turn science into stories that make a difference. As an Associate Director, Client Services, you’ll play a key leadership role in shaping and delivering impactful scientific communications that help clients inform, inspire, and advance understanding. You’ll partner closely with clients and internal teams to oversee programs and medical communications initiatives from strategic planning through to flawless delivery. With a strong focus on quality, scientific integrity, and client partnership, you’ll help ensure every project is delivered to the highest standard. Working alongside colleagues across Scientific Services, Meetings, and Creative/Digital, you’ll help bring bold ideas to life while supporting the continued growth and success of your accounts and teams.

Requirements

Bachelor of Science degree preferred.
5+ years of experience in medical communications, with a strong focus on client service.
Experience supporting multiple accounts and contributing to financial and operational goals.
Strong communication and relationship-building skills, with the ability to earn trust across teams and clients.
Solid understanding of healthcare communications, brand planning, and the drug development process.
Proficient in Microsoft Word, Excel, PowerPoint, and digital collaboration tools.

Responsibilities

Lead account delivery. Oversee day-to-day account activity and help ensure work is delivered on time, on budget, and aligned to strategy.
Support financial performance. Contribute to proposals, budgets, forecasts, and performance reporting, while helping maintain strong account profitability.
Build strong client relationships. Serve as a trusted partner to clients, anticipating needs and helping translate complex science into clear, compelling communications.
Support and develop your team. Coach and mentor client services colleagues, encouraging collaboration, accountability, and professional growth.
Collaborate cross-functionally. Work closely with Scientific Services, Meetings, and Creative/Digital teams to deliver integrated medical education initiatives.
Identify opportunities. Help spot and develop new business opportunities within existing accounts and prospective partnerships.
Stay informed. Maintain a strong understanding of the healthcare communications landscape, compliance standards, and best practices.
Champion excellence. Uphold ApotheCom’s commitment to scientific rigor, innovative thinking, and exceptional client service.