Associate Director, Client Partnership - Creative + Media (B2B) - Remote US

DEPT®

1d•$105,000 - $135,000•Remote

About The Position

DEPT® is a Growth Invention company focused on helping ambitious brands grow faster by operating at the intersection of technology and marketing. They create innovative solutions and value curiosity, intent, and invention. The company culture is built on the values of being better together, relentlessly curious, and getting things done. At DEPT®, employees have the freedom to explore, collaborate, and make a significant impact. The Associate Director, Client Partnership role involves developing a deep understanding of clients' businesses, challenges, goals, and competitive landscapes to identify growth opportunities. This position acts as a trusted client partner, aligning business priorities with media strategy and execution, and ensuring cohesion across various teams and workstreams. The role requires a blend of strong client partnership skills, deep media expertise, and the ability to connect different channels to drive client business forward. This is a remote, US-based position, with a preference for candidates in the Pacific or Mountain time zones.

Requirements

5–7+ years of experience in client partnership, account management, media, or related roles within an agency environment, with demonstrated experience operating at a Senior Manager or equivalent level.
B2B and Enterprise experience is a MUST.
Experience with media planning, campaign execution, budget management, forecasting, pacing, reporting, and performance analysis.
Demonstrated ability to lead cross-functional teams and coordinate across media, strategy, analytics/data, creative, and other disciplines.
Strong client relationship skills, including experience communicating with senior stakeholders and contributing to strategic planning.
Experience translating complex media performance into clear, actionable client narratives and recommendations.
Strong organizational and prioritization skills with the ability to lead multiple complex workstreams simultaneously.
Excellent problem-solving skills and demonstrated judgment in ambiguous, fast-moving environments.
Experience mentoring or developing junior team members; direct people management experience is a plus.

Nice To Haves

Candidates located in the Pacific or Mountain time zones are preferred.

Responsibilities

Partner with senior clients and internal teams to develop annual media strategies aligned with broader business objectives.
Lead and participate in recurring meetings with client-side leadership focused on business performance, macro goals, industry trends, strategic opportunities, and opportunities to drive growth.
Build strong relationships with key client stakeholders, developing a deep understanding of their business and serving as a trusted day-to-day partner.
Drive client satisfaction, retention, and organic growth by proactively identifying needs, risks, and opportunities.
Navigate and resolve issues that arise across accounts, exercising sound judgment on when to solve independently and when to escalate.
Represent Client Partnership across client, vendor, and internal conversations and provide continuity across workstreams.
Partner with media teams to drive integrated strategies and work that moves clients' businesses forward.
Serve as connective tissue across Paid Search, Paid Social, Programmatic, Strategy, Analytics, Data Science, Data Tech, Creative, and other relevant workstreams.
Ensure teams are operating as one integrated media organization rather than independent channel teams, identifying dependencies, opportunities, and risks across channels.
Lead and contribute to strategic responses to briefs and develop strong POVs across media, data, technology, and emerging industry opportunities.
Connect performance across channels, drawing conclusions and translating analysis into actionable insights and recommendations.
Review cross-channel reporting and client-facing deliverables to ensure the work tells a cohesive story, answers the right business questions, and meets a consistently high quality bar.
Challenge teams constructively when recommendations, reporting, or deliverables do not meet client or DEPT® standards.
Proactively identify opportunities to improve collaboration, workflows, reporting, and operational consistency across teams.
Contribute ideas and experience to the broader strategic process.
Support employee retention, mentor junior team members, and contribute to direct reports' development, where applicable.
Make progress without waiting for perfect requirements, exercise sound judgment independently, and know when to escalate or seek additional input.
Proactively identify problems and opportunities, define success, and drive work to completion with limited oversight.
Make thoughtful tradeoffs across competing workstreams, client needs, and business priorities, particularly in fast-moving environments.
Independently own recurring and ad hoc cross-channel workstreams while proactively identifying where senior leadership involvement will add the most value.
Maintain visibility across budgets, pacing, testing, reporting, deliverables, and other critical account workstreams, proactively identifying risks before they become client issues.
Produce clear documentation, concise performance updates, compelling narratives, and polished executive-ready client materials.
Confidently represent DEPT® in client conversations, communicate effectively with senior stakeholders, and can step into meetings with appropriate context and judgment.
Build trust and drive alignment across media, strategy, analytics, data, creative, and client teams, even when priorities compete.
Connect people and workstreams that may not naturally operate together and drive shared accountability toward client outcomes.
Incorporate new information, performance data, and feedback quickly and adapt recommendations as client and business priorities evolve.
Quickly develop expertise across new platforms, verticals, products, and unfamiliar business challenges.
Maintain a high bar for reporting, QA, client deliverables, and strategic recommendations, proactively identifying inconsistencies, pacing concerns, or gaps before they reach clients.
Bring recommendations—not just problems—and be comfortable navigating complex issues without an obvious owner or solution.
Understand how media workstreams connect across lines of business and proactively identify opportunities to improve collaboration, consistency, knowledge sharing, and efficiency across the broader account.
Understand how activation connects to Strategy, Analytics, Data Science, Data Tech, Creative, and Measurement and can effectively translate between these disciplines.
Interrogate media performance, challenge recommendations, understand budget and pacing implications, and ask the right questions of channel specialists without needing to be the hands-on activation owner for every platform.