Associate Director, Client Experience

Reinsurance Group of America, Incorporated • Chesterfield, MO

2d • $89,310 - $134,870

About The Position

The Associate Director, Client Experience helps lead RGA’s client experience strategy, regional activities, events, and business initiatives. The role is an expert in experience execution and helps drive collaboration between the Client Experience team, other Client Marketing and Services (CMS) functional teams, and the business.

Working with Client Marketing, business, and regional strategies, the Associate Director plans and leads client experience engagements with cross-functional partners, including business development colleagues and senior executives. The role leads major client engagement projects, such as industry sponsorships, business development communications, and promotional project planning. It develops distinctive experiences aligned with RGA’s purpose and strategy, and coordinates the people, resources, communications, objectives, timelines, and external parties needed for successful execution.

The position clarifies target audiences and objectives with senior leaders and business development, aligns strategies across functions, and leads engagement roadmaps before, during, and after events. It supports collaboration and enablement across regional teams, manages internal communications and stakeholder coordination, reports on qualitative and quantitative return on investment, contributes to process and resource improvements, and builds constructive relationships with internal and external clients, vendors, partners, associations, and industry bodies. The Associate Director may also provide on-site backup as needed.

Requirements

• Bachelor’s degree in Arts/Sciences (BA/BS) in a related field, or equivalent experience.
• At least 5 years of marketing experience, including campaigns or experience planning.
• At least 2 years of experience in financial or professional services (B2B).
• Ability to work nights and weekends and travel as needed.
• Intermediate skills in Microsoft Office and SharePoint.
• Familiarity with Adobe Photoshop and Illustrator, and with digital engagement and event platforms and technologies.
• General insurance or reinsurance industry knowledge.
• Organized, detail-oriented, resourceful, and able to meet deadlines; able to maintain and organize files, records, and logs both on- and offline.
• Ability to liaise with individuals across operational, functional, and technical disciplines, including senior executives.
• Advanced oral and written communication skills, including the ability to share and impart knowledge.
• Creativity in writing, brainstorming, and projects.
• Intermediate investigative, analytical, and problem-solving skills.
• Ability to lead projects to completion, with proven project management skills and the ability to handle multiple projects simultaneously.
• Intermediate negotiating and persuasion skills.
• High energy and genuine enthusiasm for department activities.

Responsibilities

• Plan, manage, and lead client experience engagements in coordination with Client Marketing, business, and regional strategies.
• Serve as the overall lead on major client engagement projects and initiatives, including industry sponsorships, business development communications, and promotional project planning.
• Develop innovative experiential plans that support RGA’s purpose and strategy, and coordinate support teams, resources, communications, planning meetings, objectives, roles, external parties, timelines, and deadlines.
• Identify effective internal and external resourcing options for efficient execution.
• Work with senior leaders and business development teams to clarify target audiences and objectives, and align strategies with cross-functional teams.
• Lead engagement roadmaps before, during, and after events, using effective communication channels such as event platforms and apps.
• Support collaboration and enablement across regional teams by identifying shared challenges and opportunities, contributing to guidelines and best practices, and sharing insight into regional events and experiences.
• Lead internal communications and coordinate stakeholders and colleagues through planning, preparation, execution, and follow-up.
• Identify and communicate return-on-investment efforts through qualitative and quantitative reporting.
• Support team resource management and execution throughout the year, and contribute to best practices and efficient experiential resources.
• Act as a Client Experience liaison to business teams and leadership, delivering business and client experience goals.
• Develop and maintain constructive working relationships with internal and external clients, vendors, partners, associations, and industry bodies.
• Build working knowledge of internal functions and activities related to Client Marketing, and represent RGA in the industry.
• Act as on-site backup as needed.

Benefits

• Annual bonus plan covering all roles.
• Some positions are eligible to participate in a long-term equity incentive plan.
• Health, retirement, and other employee benefits.
• Opportunity to gain knowledge and experience with diverse colleagues around the world.
• Respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Career potential and global opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director