Chicago - Associate Director, Client Development Applications

Winston Taylor • Chicago, IL

1d • Hybrid

About The Position

The Associate Director, Client Development Applications is responsible for maintaining and continually improving the firm’s client development, marketing, and communications applications. These include the firm’s CRM and marketing platform, website content management system, digital media tools, event management system, experience management system, and alumni network applications. The role ensures that these applications meet evolving business needs and provide best-in-class solutions and user experiences.

The Associate Director oversees a specialized applications team, contracted staff, and vendors, with responsibility for product management, service, and delivery. Working closely with business stakeholders and power users in Client Development, this person serves as their primary business relationship manager within Information Services (IS).

Requirements

• Bachelor’s degree required.
• 10+ years of experience in the technology industry or in a technology function focused on enterprise application management.
• 7+ years of experience with Salesforce.
• 5+ years of people manager experience.
• Live within a commutable distance of a local office and be willing to work in the office 3–4 days per week.
• Excellent interpersonal skills and ability to work effectively with diverse internal and external clients, leaders, and staff.
• Confident, goal-oriented approach to decision-making.
• Reliability and adaptability in a time-sensitive, client-service culture.
• Ability to learn new skills and embrace change as firm needs evolve.
• Ability to maintain composure and demonstrate good judgment.
• Strong organizational skills and attention to detail and work quality.
• Excellent oral and written communication skills.
• Ability to manage confidential information and sensitive situations with tact and discretion.

Nice To Haves

• Specialization in computer science, information systems, or a relevant field.
• Experience supporting other business development or marketing technology applications, including SigParser or other relationship intelligence solutions, Twill or other content management systems, and CVENT or other event management solutions.
• Experience with analytics and reporting tools for business development and marketing applications.
• Sales Cloud Consultant Certification or Salesforce Administrator Certification.

Responsibilities

• Ensure the client development applications deliver ongoing business value by aligning stakeholders, prioritizing investments, and guiding product evolution toward desired business outcomes.
• Lead full-time staff, consultants, and vendors in product management, application lifecycle management, change management, incident management, and end-user support.
• Validate solution designs and configurations from staff, consultants, and vendors to ensure they are best-in-class and comply with technology performance and security requirements.
• Ensure application administration, maintenance, change management, support processes, and knowledge sharing follow firm policies and protocols and are prioritized according to business needs and impact.
• Support portfolio budget planning and administration, including procurement, vendor coordination, and contract renewals in coordination with the IS Procurement team and Director for Enterprise Applications.
• Contribute process improvement ideas and participate in change and transformation efforts, particularly those advancing cross-functional collaboration and cohesion.
• Set professional goals for team members and provide coaching, feedback, training and development opportunities, and performance appraisals.
• Travel occasionally, approximately 2–4 times per year, based on business needs.

Benefits

• Comprehensive benefits providing coverage and support for full-time employees and their families.
• Comprehensive healthcare benefits package.
• Yearly retirement contribution.
• May include an annual discretionary merit bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Director