Associate Director, Central Housing Administration

New York University • New York, NY

2d • $100,000 - $120,000

About The Position

Direct the central housing in person and virtual operational functions and staff. Assist in directing the academic year room change assignment process, resident re-selection process, and appeal application process. Counsel students, student governments and special interest groups. Supervise clerical staff (including hiring, firing, evaluation, etc.) in supporting the Housing Services functions. Maintain operational budget.

Requirements

• Bachelor's Degree
• 5+ years of related experience or equivalent combination.
• Must include previous supervisory experience and managing budgets.
• Excellent oral and written communication skills with an emphasis on explaining user application, assignment and charge processes to staff and user level audiences (ie. residential students and guardians).
• Excellent problem-solving, organizational, interpersonal and verbal/written communication interpersonal skills.
• Excellent presentation and training/development skills.
• Ability to interpret and articulate policies to members of the internal and external community

Nice To Haves

• Master's Degree in a business, operations, or related field.
• 5+ years Relevant experience within a large urban university setting
• High level customer service expertise, the ability, comfort and confidence to speak with a variety of target audiences including high need clients.
• A true comfort with public speaking which involves large interactive audience participation.
• The ability to articulate complex and nuanced processes and policies with clarity.

Responsibilities

• Direct the central housing in person and virtual operational functions and staff.
• Assist in directing the academic year room change assignment process, resident re-selection process, and appeal application process.
• Counsel students, student governments and special interest groups.
• Supervise clerical staff (including hiring, firing, evaluation, etc.) in supporting the Housing Services functions.
• Maintain operational budget.

Benefits

• New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager