Housing Director

Congreso De Latinos Uni•Philadelphia, PA

15h•$77,495 - $86,000•Hybrid

About The Position

The Housing Director manages and directs multiple Housing programs in compliance with funding requirements and agency goals, supervises and supports assigned staff, represents Congreso and its Housing programs locally, statewide, and nationally, and leads efforts to ensure quality services, seamless operations, and sustainable programming. The role reports to the Vice President of Housing and Financial Stability and is hybrid, with most working days spent in person. The Director applies Congreso’s Primary Client Model (PCM™), promoting a positive employee- and client-focused experience that recognizes each individual’s strengths, values, and needs and uses data to guide decisions. The position emphasizes compliance, quality assurance, and best practices, and represents Congreso’s mission, values, and commitment to diversity, equity, inclusion, and belonging. The Director oversees Housing Counseling, Tax and Benefits Services, and Housing Stability programs, including program staff, contracts, funding streams, budgets, compliance, reporting, planning, evaluation, and site visits. The Director supervises three program managers and indirectly supervises programmatic staff across the Housing and Financial Stability division. The role also develops staff capacity and training, supports program and policy development, cultivates external partnerships, contributes to proposals and funding applications, and represents community and organizational needs as assigned.

Requirements

Bachelor’s degree with additional experience required.
At least 4 years of administrative and supervisory experience.
Demonstrated experience in supervision, program development, proposal writing, budget development, systems development, and staff development; family services experience is preferred.
Mandated Reporter training certificate required; may be completed after hire.
VRA training certificate required; may be completed after hire.
Strong written and verbal communication skills.
Ability to work independently and collaboratively with diverse groups in a compassionate, courteous, respectful manner.
Ability to understand and assess client needs and provide timely, trauma-informed service.
Knowledge of confidentiality and sensitive-information handling, including issues involving domestic abuse, child abuse, and mandated reporting.
Ability to use standard office equipment and common software, including Office365, UNIDAD, and customized databases.
Ability to follow through on assignments, meet deadlines, and complete department-related projects.
Commitment to Congreso’s mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services; understanding of community needs and demographics.
Adherence to agency, departmental, programmatic, and security policies, procedures, and guidelines.

Nice To Haves

Master’s degree in social work, public health, or psychology.
Knowledge of government programs, funding sources, and regulations.
HUD Certification.
Bilingual Spanish/English written and verbal skills.

Responsibilities

Represent Congreso’s mission, values, and commitment to diversity, equity, inclusion, and belonging.
Manage Housing Counseling, Tax and Benefits Services, and Housing Stability programs in accordance with agency philosophy, policies, procedures, funding requirements, and goals.
Provide direct administrative supervision to program managers and supervisors, including regular supervisory meetings, performance measures, feedback, accountability systems, and support for increased responsibility.
Develop and implement staff development and supervisory training plans, and oversee training plans developed by program managers and supervisors for their teams.
Oversee personnel and operational policies and procedures, including recruitment, retention, accountability, consistency, and staff professional growth.
Develop and oversee policies, procedures, and staff training for Housing programming in accordance with agency Board policies and funder standards and regulations.
Integrate Congreso’s business plan concepts into Housing services, including the Primary Client Model, internal referral protocols, and program evaluation.
Build and maintain collaborative relationships with cooperating agencies, government service providers, funders, community organizations, and health entities; represent the organization and community needs as assigned.
Maintain communication with the Vice President regarding regulatory bodies and administrative policies.
Supervise Housing contracts and funding streams and ensure compliance with contract, regulatory, and documentation requirements.
Complete and review program statistical and narrative reports for timely submission to funders and agency leadership.
Participate in developing new and existing programs, writing proposals, and preparing continuation or refunding applications.
Oversee program budgets and revisions; monitor budgets and expenditures with staff and the Vice President, and address over- or under-spending in a timely manner.
Ensure contract compliance and the quality of programs and services across departments.
Negotiate and ensure administrative communications and operations.
Ensure ongoing training and adherence to confidentiality laws and statutes, particularly those related to domestic violence and mental health.
Oversee departmental planning, evaluation, and reporting with managers, ensuring program data is submitted by required deadlines.
Ensure compliance with agency policies and applicable state and federal laws and regulations, including mandatory reporting requirements.
Collaborate with Congreso leadership on service visibility and community education strategies, including press releases, publicity campaigns, and printed materials.
Develop community partnerships and obtain letters of support for grant opportunities as needed.
Develop policies and procedures with Vice President support to meet operational and funder program standards.
Organize and coordinate departmental site visits; develop improvement plans and communicate corrective actions to funders or auditors as required.
Ensure recruitment for vacancies is initiated and conducted promptly in accordance with agency policies.
Recommend program enhancements and employee hiring, promotion, transfer, or termination decisions to the Vice President.
Use standard office equipment and software, including Office365, UNIDAD, and customized databases.
Attend required trainings, in-services, professional groups, and staff meetings; complete assignments and projects within established deadlines.
Work independently and collaboratively with diverse groups, communicating compassionately, respectfully, and effectively.