Associate Director, Center for Workforce Development

San Juan College • Farmington, NM

2d • Onsite

About The Position

This position is responsible for sales, program development, and successful implementation of Center for Workforce Development (CWD) training programs. The work consists of varied specialized duties with frequent interruptions. The purpose of this position is to perform specialized duties in the sales, development and implementation of Center of Workforce Development programs and initiatives. Success in this position contributes to the efficient and effective delivery of training to customers and meeting departmental metrics and goals.

Requirements

• Bachelor’s degree and five years of experience in sales in a college, university or corporate environment.
• Extensive experience in inbound/outbound sales.
• Extensive experience planning, scheduling and coordinating multiple programs, events, and activities.
• Skill in the development, content and delivery of training.
• Excellent verbal and written communications skills to communicate effectively with outside organizations, staff, and professional training group members.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Excellent customer service skills.
• Exceptional analytic skills/ability to solve complex problems.
• Ability to evaluate technical information.
• Demonstrated interpersonal, critical thinking and communication skills.
• Knowledge of marketing and communication processes associated with website and online marketing campaigns, including knowledge of web analytics, search engine optimization, and social media technologies.
• Knowledge of computer programs and databases related to educational applications, with advanced computer and software skills.
• Knowledge of methods and techniques for conducting needs assessment.
• Skills in small group facilitation and ability to establish and maintain effective working relationships with others.
• Skill in the operation of computers and job-related software programs, including Microsoft Office.

Nice To Haves

• Master’s degree and/or higher education and/or workforce development experience preferred.

Responsibilities

• Sells classes to area businesses by maintaining fruitful relationships with clients; addressing client needs effectively; researching and identifying new market opportunities; and preparing and delivering pitches to potential clients.
• Actively seeks and develops new training account opportunities by calling new customers, obtaining orders, planning and organizing daily work schedule to call on new potential clients/customers, resulting in submitted proposals.
• Services existing accounts, obtains orders, establishes new training agreements, and develops responses to requests for proposals (RFPs) for training needs.
• Develops new programs and certifications that support workforce development needs of employers and employees.
• Devotes a majority of work time to supervisory duties; Customarily and regularly directs the work of two or more other employees; Makes recommendations to hire, promote, and discipline direct reports; Conducts annual performance reviews of all direct reports.
• Achieves monthly and annual proposal, enrollment and revenue goals by integrating marketing, operations, and financial knowledge.
• Oversees the research, analysis and recommendations for new business opportunities and new training sales options with a keen awareness of organizational growth initiatives related to regional markets and target customer segments, as well as CWD’s potential to meet customer needs.
• Develops and implements plans designed to increase existing business and capture new opportunities for workforce development classes including both existing customer relationships and new markets.
• Maintains currency with workforce development initiatives in order to recommend new training programs and services, including local trends and organizations, workforce certification and credentials, current innovations, labor market demands, current research, national trends, continuing education professional development and competition.
• Schedules client-driven classes, assigns instructors, and coordinates additional logistics with the Operations Team to ensure client satisfaction.
• Collects and analyzes information and prepares data and sales reports, leveraging real data and capitalizing on business trends and opportunities.
• Represents the college to students, outside agencies, and community partners and colleges, including departmental Advisory Committees, demonstrating cultural competency, diversity, and inclusivity.
• Recruits and interviews potential instructors and, in coordination with other staff, schedules classes and assigns instructors.
• Monitors and reviews instructor performance through evaluations.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level