Associate Director Care Coordination

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Associate Director of Care Coordination provides managerial and clinical support to patients and staff, using clinical management expertise to ensure high-quality, safe, and cost-effective patient care. The position oversees the clinical, financial, and personnel management of the Care Coordination department and maintains knowledge of clinical leadership and post-acute care services to evaluate care coordination outcomes. Based at Banner Estrella Medical Center in Phoenix, Arizona, the role leads a team of approximately 25 employees, including case managers, registered nurses, social workers, and transitional care associates. It is a hands-on leadership position focused on patient throughput, complex escalations, care conferences, coaching and mentoring staff, and collaboration with physicians and nursing staff. The role uses Cerner, LeanTass, Parachute, Careware, and Microsoft Suite to monitor key performance indicators, review productivity, and support compliance. The position is full-time and salaried, with a Monday–Friday schedule generally between 6:30 a.m. and 5:30 p.m., with flexibility to meet team needs. Weekend on-call coverage is required every 6–8 weeks.

Requirements

For RN candidates: Bachelor of Science in Nursing or a related field and a current Registered Nurse license in the state of employment.
For social worker candidates: Master’s degree in Social Work and an LMSW, LCSW, or equivalent social work license recognized in the state of employment.
Basic Life Support (BLS) certification for assignments in an acute care setting.
At least two years of experience providing care in an acute patient setting.
At least two years of related acute-care patient management experience demonstrating knowledge and understanding of care coordination.
Knowledge and skills in the applicable specialty area.
Critical-thinking, communication, influence, decision-making, analytical, and flexibility skills to make decisions based on multiple variables and desired outcomes.
Ability to practice according to department and professional standards and quality requirements.

Nice To Haves

Two years of previous Case Management leadership experience.
Certified Case Manager (CCM) or another advanced case management certification.
Additional related education and/or experience.

Responsibilities

Oversee assigned Care Coordination personnel, provide or facilitate care coordination activities, and serve as a resource to staff.
Promote utilization management through interdisciplinary patient care and activation of discharge plans.
Direct personnel actions, including recruiting, interviewing, selection, salary determinations, training, evaluations, and workflow management.
Participate in developing and implementing department goals and objectives and ensure they are met effectively and on time.
Provide leadership support to achieve clinical, operational, financial, and satisfaction outcomes.
Support innovation and change management; participate in process improvement activities and analyze data and healthcare trends to improve efficiency and patient outcomes.
Participate in department budget development and meet annual budgetary goals.
Facilitate communication among healthcare team members to coordinate care with patients and families.
Oversee care-related patient satisfaction results and coach and manage performance improvement activities.
Assess patient satisfaction and set high standards for staff and leaders to improve survey results.
Ensure staff orientation covers child and adult protective services, public fiduciary and guardianship matters, socioeconomic needs affecting homeless patients, abuse and neglect, and placement and transitional care options for discharge planning.
Provide facility-based leadership in transitional care coordination to support quality outcomes and efficient use of resources.
Coordinate with internal and external stakeholders, including nursing staff and leadership, healthcare team members, patients and families, physicians, agencies and vendors, health providers, community organizations, insurance payers, and regulatory bodies.