Associate Director, Business Systems

Dr. Squatch•Marina del Rey, CA

2d•$150,000 - $175,000•Hybrid

About The Position

Dr. Squatch is looking for an Associate Director of Business Systems to lead the development, management, and optimization of our core business systems and integrations ecosystem. This is a senior leadership role responsible for ensuring our systems align with business objectives, drive efficiencies, and scale with company growth. The Associate Director will own the team's roadmap, drive cross-functional alignment, and develop and execute strategic programs aligned with company goals and OKRs. The ideal candidate is a leader who is comfortable navigating ambiguity, balancing strategic thinking with hands-on execution, and partnering closely with cross-functional teams to deliver high-quality outcomes. This role will report to the Senior Director, Technology. This is a full-time, hybrid role with company benefits based in Marina del Rey, CA. The anticipated base compensation range for this role will be $150,000 to $175,000. Compensation will be commensurate with the candidate's experience and local market rates.

Requirements

7+ years of experience in business systems, enterprise applications, or a related field, with at least 2 years in a people management role
Deep knowledge of ERPs and integration platforms such as Celigo and Boomi
Experience owning a team roadmap and translating business needs into a prioritized plan
Experience leading complex, cross-functional initiatives from scoping through delivery, with strong project management skills
Strong communicator who leads with clarity and keeps stakeholders informed proactively
Experience implementing or scaling help desk and ticketing processes (JIRA preferred)
Familiarity with AI tools and a point of view on how they can improve team efficiency
Highly organized with strong project management instincts, who is able to manage multiple workstreams simultaneously without dropping the ball
You can get things done without perfect resources, are innovative, and work with a sense of urgency
You have high standards, take ownership of your work, and are invested in the outcome
You proactively help others, stay positive, and have a good sense of humor
You work independently, ensuring work is completed on time, regardless of the challenges that come up

Responsibilities

Lead, mentor, and develop a team of Business Systems engineers and analysts
Drive clarity across the team on priorities, ownership, and expectations
Run effective sprint planning, retrospectives, and team meetings that keep them aligned
Own and maintain a 12-month roadmap for the Business Systems team, incorporating input from stakeholders across Finance, Operations, eCommerce, and Retail
Define and communicate quarterly OKRs and focus topics, ensuring alignment between team goals and company priorities
Proactively identify opportunities to improve systems, reduce manual work, and scale operations
Assess future business needs, perform cost-benefit analyses, and make recommendations for system enhancements
Stay ahead of emerging technologies, including AI and automation, and bring a point of view on where and how to apply them within the team
Own the end-to-end health and reliability of our enterprise systems ecosystem, including platforms like NetSuite, Celigo, Boomi, Shopify, Orderful,
Ensure integrations are well-documented, monitored, and maintained, with clear escalation paths
Lead complex, cross-functional system initiatives from scoping through delivery, maintaining proactive communication with all stakeholders throughout
Establish and maintain a structured help desk and ticketing process (JIRA) that provides visibility into request volume, response times, and delivery performance
Provide regular reporting to leadership on team performance, project status, and key metrics
Drive a culture of proactive communication, flagging risks early, following through on commitments, and closing the loop without being prompted