Director of Business Systems

Jane

17h•Remote

About The Position

Jane is seeking a Director of Business Systems to lead the configuration, integration, and stewardship of the company's systems and tools. This role is crucial for ensuring these choices support a coherent data architecture, rather than hindering it. Currently, tools are managed by functional admins within their domains, leading to a lack of central oversight regarding tool purchases, integration, overlap, and the downstream impact of configuration decisions. As Jane scales and relies more on data, automation, and AI, a leader is needed to bring rigor, requirements, and a systems-thinking approach to the entire Business Systems landscape. This role reports to the Head of Data & Systems and will lead the Business Systems function. The Director will partner with functional leaders to make informed tool selection decisions, establish system configuration standards, and manage the integration layer connecting these systems. The goal is to enhance team efficiency and build the data architecture necessary for an AI-forward company.

Requirements

8+ years of professional experience in business systems, enterprise applications, or a comparable function.
4+ years leading teams (manager of managers preferred).
Demonstrated track record owning a business systems function at scale in a SaaS or similarly complex software company, ideally one that grew through 500–1,500 employees.
Direct experience instrumenting source systems to feed a modern data warehouse (Snowflake, BigQuery, or similar) and partnering with analytics engineering teams.
Direct experience implementing a major CRM (e.g., HubSpot or Salesforce), including configuration, integration with adjacent systems, and associated data architecture decisions.
Strong technical foundation across modern SaaS tooling (CRM, finance and HR systems, support and ticketing, identity and access, and iPaaS/integration patterns).
Experience designing and operating an integration architecture, including making decisions on iPaaS vs. point-to-point vs. event-driven patterns and articulating trade-offs.
Experience partnering with Data & Analytics teams on ingestion and pipeline infrastructure, understanding BI and data engineering needs from source systems, and building reliable source-of-truth practices.
Strong vendor selection and procurement instincts, including running rigorous evaluations, negotiating effectively, and avoiding common tooling pitfalls.
A consultative, requirements-first orientation, pushing back productively on unclear needs and ensuring better decisions are adopted.
Excellent influence and stakeholder management skills to align cross-functional executives on shared standards and trade-offs.
Demonstrated ability to standardize and operationalize functions, transforming tribal knowledge into disciplined, documented practices.

Nice To Haves

Experience evaluating and integrating AI-enabled tooling into the business systems stack.

Responsibilities

Build a consolidated view of Jane's tools landscape, including what is being used, where, how it's configured, its cost, and how the pieces fit together (including future roadmap). Identify overlaps, gaps, and consolidation opportunities.
Lead tool selection and procurement by partnering with functional leaders to evaluate, select, and procure new business systems, applying a rigorous requirements lens, considering total cost of ownership, and having a clear point of view on integration and data implications.
Own the configuration and administration of business systems by establishing standards for tool configuration, change control, and review processes, moving from informal administration to a disciplined, requirements-driven practice.
Build the integration and middleware layer, designing and operating the connective tissue between systems (starting with key GTM systems like iPaaS, APIs, event streams) to ensure reliable and intentional data flow between tools.
Own data ingestion & pipeline infrastructure by partnering with the Analytics team to ensure data flows are set up correctly, on time, and function consistently in both directions (source-system data into the warehouse, and internal app data back to tools as needed).
Partner across the executive layer with leaders in Revenue, Customer, People, Finance, and Marketing to understand their workflows, surface trade-offs, and ensure systems align with Jane's broader architecture.
Lead Business Systems.